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Glossary

 

Topic Last Modified: 2013-06-06

This topic contains terms and definitions that pertain to Microsoft Lync Server 2010 and Microsoft Lync 2010.

 

Term Definition

Access Edge service

A service that runs on Lync Server that resides in the perimeter network and routes instant messaging (IM) and presence information from external users to internal users.

activity

A user action, such as a change to status, social tags, or profiles. Notification of these changes can be sent to other users through an activity feed.

activity feed

A feed that provides information, notifications and updates based on people, documents, and tags you are following.

Add to Contacts List

An item on the shortcut menu that adds a selected person to the user's Contacts list.

address

A string that identifies a user so that the user can receive Internet email. An email address on the Internet typically consists of an account name, followed by the @ (at) symbol, a host name, and a domain name.

address book

A collection of contact information for particular individuals, groups or organizations.

administration queue

For Message Queuing, a queue that stores acknowledgment messages.

administrator

The person responsible for setting up and managing local computers, stand-alone servers, member servers, or domain controllers. An administrator performs such duties as assigning user accounts and passwords, establishing security access levels, watching for unauthorized access, allocating storage space, and helping users with networking problems.

Advanced Connection Settings

The name of the dialog box in Lync and Office Communicator where a user can configure their connection settings to a server.

AF

A class for the delivery of video media streams.

alert

To notify by means of an alert that a particular event has occurred.

alert

An audible or visual warning signal, generated by a computer, indicating that a threshold has been or is about to be breached.

Always on Top

A user interface element that causes the application window to always be displayed over other open windows on the computer, even when it does not have focus.

Announcement application

A call management component of Enterprise Voice that causes unassigned calls to be transferred to a predetermined destination, or to play an audio announcement, or both.

anonymous user

An external user who does not have credentials in the Active Directory Domain Services. Unlike a federated user, an anonymous user is not authenticated.

answer

To accept an incoming telephone call.

Appear Away

An item on the user's My Status menu that can be selected while signed in to make it appear to other users that he or she is currently away.

Application server

A component of Front End Server that provides a platform by which to deploy, host, and manage unified communications applications.

application sharing

A feature that allows a user to share documents or applications with others. The user can also choose to give another person control of an application or the user's computer.

area

A part of the user interface dedicated to a particular purpose, such as "instant message area."

Assured Forwarding

A class for the delivery of video media streams.

attendant console

A console for call handling.

attendee

A meeting participant who cannot initiate desktop or application sharing or presenting. Attendee permissions are controlled by the organizer and presenters.

audio call

A call for transmitting audio data, including but not limited to speech.

Audio/Video Conferencing Server

A server running Lync Server or Office Communications Server that mixes and manages audio and video inputs from multiple sources for multiparty audio and video conferences.

Audio/Video Edge service

A service that runs on a server running Lync Server that provides a single trusted connection point through which audio and video traffic enters and exits your network, traversing NATs and firewalls.

availability

The condition of a user that can be displayed to the user's contacts to communicate whether the user is currently online and available, offline and unavailable, and so on.

available

A presence status the user can select, while signed in, to make it appear to other users that he or she is currently willing to be contacted.

available state

A state in which media can be allocated for use by applications.

Away

An item on the user's My Status menu that can be selected while signed in to make it appear to other users that he or she is currently away.

Be Right Back

An item on the user's My Status menu that can be selected to indicate that the user is away from the computer but will return shortly.

block

To prevent another user from initiating a conversation and from viewing your presence or other information, such as your personal information.

Blocked

The status label that indicates that a user has assigned this contact to the Blocked Contacts privacy relationship.

Blocked Contacts

A privacy relationship setting that prevents a person or domain from adding the user to contact lists, seeing the user's status, or sending instant messages to the user.

branch site

A site that is associated with one central site and contains at least a public switched telephone network (PSTN) gateway, and can include a Mediation Server. Or, a branch site could run a survivable branch appliance which makes the site more resistant if there are wide-area network failures.

Busy

An item on the user's My Status menu. This is a status the user can select to indicate that they are currently busy.

Busy Inactive

A presence status that indicates a person is in a meeting or is scheduled to be in a meeting, but their computer has been inactive for the idle time period setting.

busy signal

The indication that the phone is busy.

CAC

A service that manages media quality over a wide area network (WAN) connection by either rerouting traffic or by denying connection requests when bandwidth is approaching saturation.

calendar data

Free or busy information for internal or federated contacts obtained by Lync or Office Communicator from Microsoft Outlook via a web service.

calendar information

Information about schedules and appointments that is stored in an Exchange Server 2007 user's mailbox and retrievable for display through a client interface or voice mail.

call

A voice session that can be conducted between two or more telephones, two or more devices (such as computers or PDAs), or between two or more such devices and telephones.

Call

A Lync menu that opens a list of options for the selected person. In Office Communicator, a menu item that opens a list of numbers for the selected person. When the user selects a phone number, Lync or Office Communicator places the call.

call admission control

A service that manages media quality over a wide area network (WAN) connection by either rerouting traffic or by denying connection requests when bandwidth is approaching saturation.

call delegation

A feature that allows a user to answer a call for another user or make calls on behalf of the other user.

call detail recording

A function of the Monitoring Server for collecting information such as when a user signs in or out; starts, joins, leaves, or ends a conference or IM session; transfers a file; or places or answers a VoIP call. CDR captures only usage data; it does not archive the content of any communication activity.

call forwarding

A feature that allows for automatic forwarding of incoming calls.

Call Forwarding Off

The menu item that turns off the automatic forwarding of incoming calls.

Call Forwarding On

The menu item that displays a menu of options that the user can select to turn on the automatic forwarding of incoming calls.

Call Park

An application that lets an Enterprise Voice user put a call on hold from one telephone, and then later, retrieve the call from any telephone. It also manages Call Park orbits.

call recipient

The person whom, or place that, a caller is calling.

caller

The person who is calling another person or place.

Caller ID

The identity of the originator of an incoming call.

calling device

Equipment, telephone or computer, used to place a call.

CDR

A function of the Monitoring Server for collecting information such as when a user signs in or out; starts, joins, leaves, or ends a conference or IM session; transfers a file; or places or answers a VoIP call. CDR captures only usage data; it does not archive the content of any communication activity.

CEIP

A Microsoft program that invites customers to provide Microsoft with more detailed information about how the software is used including the type and frequency of errors, software and hardware performance, and feature usage. This information is anonymous and voluntary, and is used strictly for the purposes of software development.

Central Management store

The central database (one per organization) that contains the data to define, set up, maintain, and administer a deployment, including the deployment topology and user policies.

Change Font

A button that opens the Change Font dialog box, where the user can select a new font, style, size, and effects for instant messages.

chat

A real-time conversation via computer using short instant messages between two or more participants. When a participant types a line of text and then presses the Enter key, that participant's words appear on the screens of the other participants, who can then respond in kind.

click to call

The feature with which a mobile phone user can place a voice call by clicking a contact’s single phone number or Session Initiation Protocol (SIP) URI.

Close

The tooltip for the Close button.

Close button

In Windows-based programs, the box that has an × at the upper-right corner of the screen that, when clicked, closes the window.

Colleagues

A privacy relationship setting that allows a medium amount of information to be viewed, typically for people in your company and for people outside your company who work with you.

Communicator

A enterprise instant messaging (IM) client that integrates IM, presence awareness, and telephony. Communicator users can simultaneously control multiple modes of communication, including IM, video conferencing, telephony, application sharing, and file transfer.

conference

A conversation between three or more people, where the communications technology is unknown or not specified.

conference call

A telephone conversation between three or more people.

Conference ID

A field label for the identifier of a conference that is conducted through a conferencing service provider.

Conferencing Add-in for Microsoft Outlook

A Microsoft Outlook add-in that allows you to schedule a Live Meeting or Lync or Office Communicator conference call from Outlook.

Conferencing Announcement service

A unified communications application that plays tones and prompts on certain actions, such as when conference participants enter or leave a conference, and when participants are muted or unmuted. This service is automatically installed and activated by default when you deploy a Conferencing workload and select the dial-in conferencing option.

conferencing device

A telephone with one or more speakers, multiple microphones, and video (optional), that is used for conference calls.

conferencing information

The identifier, password, and any other information that a user needs to participate in a conference that is conducted through a conferencing service provider.

conferencing service

An internally or externally hosted service for users to host multiparty conferences from their computers.

conferencing service provider

An organization that provides computer audio conference services, which allow more than two people to participate in a conference over their computer’s Internet connection.

connection

A link via wire, radio, fiber-optic cable, or other medium between two or more communications devices.

contact

A person whose information, such as ID or email address, has been added by the user to their contact list or to an address book.

contact card

A presentation of information about a contact, including presence status and activity.

contact group

A user-specified collection of contacts.

contact information

Information, such as name, phone number, email address, or address, that is used to contact someone.

Contacts list

A list of people, groups, or organizations with whom you communicate.

conversation

A real-time communication session between two or more users. A session can involve IM, video, or audio.

Conversation History

The folder in Outlook where instant messages and phone conversations are stored.

conversation invitation

A request for a conversation.

conversation note

A note you type on the Notes tab of a conversation window to potentially be forwarded along with the call and saved in the call history.

Conversation window

The window that is displayed when the user is in any type of conversation. This window displays the list of conversation window participants, the conversation content for instant messaging and video conversations, and commands and controls for managing the conversation.

copy

To duplicate information and reproduce it in another part of a document, in a different file or memory location, or in a different medium. A copy operation can affect data ranging from a single character to large segments of text, a graphics image, or from one to many data files.

Copy Number

The button that enables the user to copy the retrieval number of a parked call.

country code

In telephony, the one-, two-, or three-character sequence that represents the country/region being called.

Create New Group

A menu item that creates a new group for the user's Contacts list.

current conversation

A conversation that you are currently having, as opposed to a past conversation.

custom device

A microphone and speaker combination configured by the user in Lync and Office Communicator.

Customer Experience Improvement Program

A Microsoft program that invites customers to provide Microsoft with more detailed information about how the software is used including the type and frequency of errors, software and hardware performance, and feature usage. This information is anonymous and voluntary, and is used strictly for the purposes of software development.

dashboard

A set of reports or other data that is arranged in a panel format on a single page, or series of pages, in a web browser or SharePoint site.

default device

The device that Lync and Communicator uses by default when the user places a call (either PBX telephone phone or computer through a VOIP connection).

delegate

Someone who has been specified by a manager (or other person) to make or receive calls on their behalf. Delegates can change call forwarding settings and add other delegates. Delegates are automatically given “Team Access,” which allows them to contact the “manager” even when his or her presence is set to Do not Disturb.

Delete Group

A menu item that removes a group and its contacts from the user's Contacts list.

desk phone

A telephone that sits on a desk and is to be used with Lync Server and Office Communications Server.

desktop sharing

A feature that allows a user to display his or her desktop to a meeting or to conversation participants.

dial in manually

Dial in to the audio conferencing provider from your physical telephone when the audio conferencing provider service cannot call you.

dial pad

A numeric keypad that is part of a device, is displayed on a device, or is in a computer program that you use to enter information in the context of a phone call.

dial-in conferencing

A feature that merges public switched telephone network (PSTN) and Voice over IP (VoIP) conferences, which allows participants to dial in to a conference from anywhere as an authenticated user without having to be on the corporate network. Typically, a local number is provided to avoid long-distance fees.

disconnected

Pertaining to a connection, session, or call that has, unintentionally or not, ended.

display name

A descriptive or user-friendly label for a control or object, displayed on the screen. The display name may differ from the internal name.

distribution group

A mail-enabled Active Directory group object. In Exchange 2007, a distribution group refers to all mail-enabled groups, whether they are an Active Directory security group or an Active Directory distribution group. When an e-mail message is sent to a distribution group, all members of that list receive a copy of the message.

DNS load balancing

A software solution that balances the network traffic that is unique to Lync Server, such as SIP and media traffic. DNS load balancing is supported for Front End pools, Edge Server pools, Director pools, and stand-alone Mediation Server pools.

Do Not Disturb

An item on the user's My Status menu that the user can select to notify other users that he or she does not want to be interrupted.

DTMF

The signaling system used in telephones with touchtone keypads, in which each digit is associated with two specific frequencies.

dual forking

A configuration by which Lync Server or Office Communications Server operates in co-existence with the PBX.

dual-tone multiple-frequency

The signaling system used in telephones with touchtone keypads, in which each digit is associated with two specific frequencies.

E9-1-1

A service that provides information about the location of a caller who calls 9-1-1.

early media

Audio and video on a call that are exchanged before the recipient accepts the call. Examples include announcements, requests for input, and caller voice commands.

edge server

A server running Lync Server or Office Communications Server that resides in the perimeter network and routes traffic between the internal deployment and users who sign in from outside the firewall.

EF

A class for the delivery of audio media streams.

emergency number

A telephone number that connects to a country or region's emergency system (for example, police and fire department).

emoticon

A small graphical symbol the user can insert into instant messages.

end a call

To end a phone call.

end call

An infotip for the button on the phone and video controls that ends the conversation.

Enhanced 9-1-1

A service that provides information about the location of a caller who calls 9-1-1.

enhanced presence

The capability of publishing customized status information that depends on a presence subscriber's relationship to the source of the status information.

enterprise user

A user who has an identity in Active Directory Domain Services.

Enterprise Voice

Implementation by Microsoft of VoIP telephony based on the industry-standard SIP protocol.

Enterprise Voice client

A voice client that is part of the Enterprise Voice solution from Microsoft; for example, Lync or Office Communicator.

Expedited Forwarding

A class for the delivery of audio media streams.

External Contacts

A privacy relationship setting that allows a small amount of information to be viewed, typically for nonfederated contacts.

federated

Pertaining to a contact who is external to the user's organization or enterprise but with whom the user's organization or enterprise is linked.

federated contact

A contact who is not part of the user's enterprise but with whom the user's enterprise is linked.

federated user

An external user who has valid credentials from a federated partner, which is a trusted outside organization that is enabled for access to your Lync Server or Office Communications Server deployment.

federation

A trust relationship between two or more SIP domains that permits users in separate organizations to communicate in real time across network boundaries.

file transfer

The process of moving or transmitting a file from one location to another, as between two programs or over a network.

First Run

A client bootstrapping Group Policy setting that must exist in the registry before any end user signs in for the first time.

Focus

A feature of Lync Server or Office Communications Server that manages conference state.

Focus Factory

A feature of Lync Server or Office Communications Server that helps to manage conferences and schedule meetings.

forward

To move a call to another phone before the call is answered.

FQDN

A DNS name that has been stated to indicate its absolute location in the domain namespace tree. In contrast to relative names, an FQDN has a trailing period (.) to qualify its position to the root of the namespace (host.example.contoso.com).

friendly name

A way of displaying contact names that uses the first and last name instead of the email address or sign-in name, for each contact in the user's contact list.

Friends and Family

A privacy relationship setting that allows the most amount of information to be viewed.

Front End Server

The principal server role in Lync Server and Office Communications Server. The Front End Server runs services for instant messaging, presence, web conferencing, audio/video conferencing, and telephony.

fully qualified domain name

A DNS name that has been stated to indicate its absolute location in the domain namespace tree. In contrast to relative names, an FQDN has a trailing period (.) to qualify its position to the root of the namespace (host.example.contoso.com).

group call

A call to a call group that rings the group owner and call group simultaneously. When a member of the group answers the call, the other members get a notification with the status of the call.

Group Expansion service

A service that expands distribution groups so that members of a group can be viewed individually.

group member

A contact within a group in the Contacts list.

group name

A unique name that identifies a group of contacts in the Contacts list.

guest

A user who does not have a user account or who does not provide a password.

handset

The part of a telephone that includes a speaker and a voice transmitter and that you hold with your hand up to your ear.

hardware load balancer

A device that often combines an Ethernet layer 3 switch with the ability to load balance, and switch multiple streams of traffic, such as client to server, server to DNS, and management access to server pools.

headroom

Additional capacity that allows a network to accommodate an increase in traffic.

high importance

A flag that can be set for Lync and Communicator calls or instant messages to indicate the urgency of the conversation.

HLB

A device that often combines an Ethernet layer 3 switch with the ability to load balance, and switch multiple streams of traffic, such as client to server, server to DNS, and management access to server pools.

hold

To temporarily suspend an active phone call.

Hold

A button on Phone Controls that places the current phone call on hold.

Home Phone

A button in the Options dialog box, on the Phones tab, that the user clicks to enter his or her home phone number.

hosted voice mail policy

A policy that provides information to the Lync Server ExUM Routing application about where to route calls for users whose mailboxes are located on a hosted Exchange service.

hot-desk phone

A shared telephone that is running Lync Phone Edition or Communicator Phone Edition which gives users full desk-phone functionality. Users log on to their user accounts and the features, policies, and settings associated with the user account will apply for as long as the user is logged on.

hunt group

A set of addresses that can be treated as a logical unit so that calls of a specific type (for example, support calls as opposed to sales calls) can be routed to it.

idle

Operational but not in use.

ignore

To take action to not answer a call. The call goes to voice mail if that service is available.

IM

A message sent in real time through a network to a private chat area.

IM

Pertaining to a message sent in real time through a network to a private chat area.

IM

A method of real-time communication over the Internet in which a sender types a message to one or more recipients and the recipient immediately receives the message in a chat area.

IM Conferencing service

A service that runs on a Lync Server or Office Communications Server front-end server to mix and manage inputs from multiple clients in a multiparty instant messaging (IM) session.

IM service provider

A public or private organization that provides instant messaging services for multiple domains.

in a call

Pertaining to a user engaged in a phone conversation.

In a conference

The status label that indicates that a user is speaking with more than one person via phone.

In a meeting

The status label that indicates that a user has an accepted current meeting, marked Busy, on his or her calendar.

Inactive

Pertaining to a user who hasn't used his or her mouse, keyboard, computer, mobile phone, or communications device for a specified time.

incoming conversation

A conversation initiated by another user.

incoming conversation alert

A notification that the user receives when someone is sending an invitation to the user to begin a conversation in Lync or Communicator.

incoming instant message alert

A notification that the user receives when someone sends an instant message to that user.

incoming video

A video stream from a source that is external to the user's computer.

instant message

A message sent in real time through a network to a private chat area.

instant message conversation

A real-time communication over the Internet in which a sender types a message to one or more recipients and the recipient(s) immediately receives the message in a pop-up window.

instant message session

A real-time communication over the Internet in which a sender types a message to one or more recipients and the recipient(s) immediately receives the message in a pop-up window.

instant messaging

Pertaining to a message sent in real time through a network to a private chat area.

instant messaging

A method of real-time communication over the Internet in which a sender types a message to one or more recipients and the recipient immediately receives the message in a chat area.

instant messaging (IM) window

The window that is displayed when the user is in any type of conversation. This window displays the list of conversation window participants, the conversation content for instant messaging and video conversations, and commands and controls for managing the conversation.

instant messaging session

A real-time communication over the Internet in which a sender types a message to one or more recipients and the recipient(s) immediately receives the message in a pop-up window.

internal IP address

An IP address that is assigned for the internal network of an organization.

invite

To ask someone to engage in an instant conversation.

join

To connect one or more people together in a conversation.

LCR

A process that performs reverse number lookup on one-number calls and then routes the call over an IP connection to the public switched telephone network (PSTN) gateway that is nearest to the location of the destination phone number.

leader

A teleconferencing participant who can activate and deactivate a phone conference.

leader code

An access code that is needed in order for a user to join a conference as a leader. This string is entered in the Options dialog box, on the Accounts tab, under Conferencing Information.

least-cost routing

A process that performs reverse number lookup on one-number calls and then routes the call over an IP connection to the public switched telephone network (PSTN) gateway that is nearest to the location of the destination phone number.

lobby

A virtual waiting area where conference call invitees are held before the conference is activated. The invitees perceive that they are on hold.

Location Information service

A web service that manages a table of network elements and locations for use by clients of Enhanced 9-1-1 (E9-1-1).

lock

To prevent users from joining a conference, whether or not they have an invitation.

Lync call

A call made from the user's computer (using Voice over Internet Protocol, or VoIP) to a contact who is also running Lync.

Lync Server Management Shell

The management command line interface built on Windows PowerShell technology that includes a set of cmdlets to help control administration and automation.

Lync Web App

A client based on Microsoft Silverlight that replaces Communicator Web Access.

main operator extension

The extension at which Attendant console users who are answering calls for the corporate main phone number can be reached internally.

main window

The window that contains the Contacts list.

malicious call reporting

A feature that enables phone users to report disturbing calls to the system administrator. When the user selects to report a malicious call, data from the last call received is captured and sent to the system administrator.

malicious call tracing

A feature whereby a user can select an option to report a received call as malicious. By tracing the call, an administrator can then identify the call, the calling number, and the gateway or SIP trunk over which the call was received.

Manage Privacy Relationships

The menu that enables users to assign a privacy relationship to contacts.

Manual configuration

An option in the Advanced Phone Integration Configuration dialog box that enables the user-entered settings for phone integration instead of the automatic configuration settings.

media bypass

The removal of the Mediation Server from the media path whenever possible for calls whose signaling traverses the Mediation Server.

Mediation Server

A server running Lync Server or Office Communications Server that mediates signaling and voice between the Enterprise Voice IP network and the public switched telephone network.

meeting organizer

A user who can schedule meetings, send invitations, do all the sharing activities in a meeting, and admit participants from the lobby.

meeting participant

A presenter or attendee in a meeting.

member

A person who is part of a group.

merge a conversation

To bring a separate conversation, including all its participants, into the current one.

Merge a Conversation

The heading, in the Invite menu, for the list of available conversations that a user can bring into the current conversation.

Message Taking Mode

A configuration of the Auto Attendant feature of Exchange Unified Messaging (UM) that limits the Auto Attendant to accept messages only.

Microsoft Lync Online

​A cloud communications service that connects people. Lync Online provides intuitive communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.

Microsoft Lync Server Control Panel

A web-based server management user interface that administrators can use to manage their Lync Server systems from anywhere on the corporate network, without requiring specialized management software installed on their computers.

Microsoft RoundTable device

A discontinued Microsoft videoconferencing device that was replaced by the Polycom CX5000.

missed conversation

An incoming conversation that was not acknowledged by the user. Missed conversation notifications are saved and reported to the user.

Mobile Phone

A button in the Options dialog box, on the Phones tab, that the user clicks to enter his or her mobile phone number.

MPOP

The ability of a single user to sign in to a Lync Server or Office Communications Server server with multiple clients.

multiple points of presence

The ability of a single user to sign in to a Lync Server or Office Communications Server server with multiple clients.

mute

To eliminate or temporarily suppress the sound produced by a device, such as a computer or digital media device. A device in such a state has a volume level of zero.

Mute All Except Me

A button on Conference Controls that mutes the microphones of all conference participants except the user's microphone.

Mute Me

A button on Conference Controls that mutes the user's microphone in a conference.

Mute Microphone

A button on Audio Controls that mutes the user's microphone.

Mute Speakers

A button on Audio Controls that mutes the user's speakers.

My Status

A menu item that opens another menu from which the user can change status settings.

NAT

An Internet Protocol (IP) translation process that allows a network with private addresses to access information on the Internet.

network address translation

An Internet Protocol (IP) translation process that allows a network with private addresses to access information on the Internet.

network region link

Link created between two regions that is configured for call admission control (CAC). Sets the bandwidth limitations on audio and video traffic between these regions.

New Group

The default name for a group of contacts created by the user.

note

Text entered by the user that is displayed to contacts.

notification

Information displayed to a user about someone else adding him or her to a contact list, a contact's offline or online status, a missed conversation, voice mail message, service problem, or other item.

Off Work

An item on the user's My Status drop-down menu. This is a status the user can select to say that he or she is not working right now, but is on personal time.

offline

Pertaining to a user who, during business hours (or at any time if no business hours have been set), is not signed in to any Lync or Communicator, or IM device and cannot be contacted by phone (no call forwarding information is published).

Offline

Pertaining to a user who, during business hours (or at any time if no business hours have been set), is not signed in to any Lync or Communicator, or IM device and cannot be contacted by phone (no call forwarding information is published).

Online Meeting Add-in for Lync 2010

An add-in that enables the user to schedule a Microsoft Lync 2010 meeting or conference call.

Options

A UI element that opens the Options dialog box, where the user can change Lync or Communicator settings and preferences.

orbit

A number assigned to a parked call by the call park server.

organizer

A user who can schedule meetings, send invitations, do all the sharing activities in a meeting, and admit participants from the lobby.

Other Contacts

A default contact group name that Lync and Communicator use for all contacts who have not been placed in a user-defined contact group.

Other Phone

A button in the Options dialog box, on the Personal tab, that the user clicks to enter a phone number other than a work, home, or mobile phone number.

Out of office

A presence status displayed when a user sets up an Out of Office auto-reply in Microsoft Outlook. If the user doesn’t have a personal note, their Outlook Out of Office message will appear as their personal note.

Out of Office message

The auto-reply text specified using Outlook's Automatic Replies or Out of Office Assistant.

Outlook integration

Connectivity between Lync or Office Communicator, and Outlook where Lync or Office Communicator receives data from Outlook to make the functions of Lync or Office Communicator work.

Outside Voice Control

The application that connects a mobile device to the enterprise network. Outside Voice Control enables mobile devices that are running the mobile application of Lync Server or Office Communicator Mobile to send and receive calls that come through the enterprise network, in addition to calls that come through the mobile carrier network.

paging system

A system that allows users to send and receive messages when they are out of range.

park

To transfer a call to a holding point instead of holding the call at the phone device. It is retrieved by dialing the associated number for the holding point.

Parking Lot

An option on the Transfer button that lets you park a call.

participant

A presenter or attendee in a meeting.

participant

A person who is part of a conversation or conference, or a presenter or attendee in a meeting.

participant code

An access code that is required for a user to join a conference as a participant. This code is entered in the Options dialog box, on the Accounts tab, under Conferencing Information.

participant list

In a conversation window, this is the list of people who are currently participating in the conversation.

Pause

A button in a video conversation window that temporarily stops the video feed in the current video conversation. The infotip for this button toggles between Pause and Restart this video feed.

PBX

A private telephone network in an organization. Individual telephone numbers or extension numbers are supported, and calls are automatically routed to them. Users can call each other using extensions. They can also place calls to outside numbers.

PBX phone

A proprietary phone connected to a PBX.

Personal Information Manager

An application that usually includes an address book and organizes unrelated information, such as notes, appointments, and names, in a useful way.

personal note

A text note provided by a user that is displayed along with his or her presence status.

phone

A wireless, mobile device that combines platform software, a browser, a modern chipset, and a telephone handset.

phone integration

A process that enables the user to integrate their PBX phone with Lync or Communicator, so they can place and receive calls from these products.

Play

A button in a video conversation window that starts or restarts the video feed.

poll

An in-meeting vote conducted by a presenter. The presenter can decide whether or not to share the results of the poll in the meeting.

presence

A collection of attributes that provides an indication of a person's status, activity, location, willingness to communicate, and contact information.

presence icon

A color-coded icon that indicates a user's presence.

presence status

One of the attributes that makes up presence and that indicates a person’s availability and willingness to communicate.

Presence unknown

Pertaining to a user for whom no information is known. The user might not even exist, or there could be a typo in the SIP address.

present

Indicates the sharing activity of presenting a PowerPoint presentation. Only the PowerPoint document is shown and only the presenter can edit the content being presented.

presenter

A meeting participant who can do all sharing activities, including presenting, showing, sharing, and whiteboard, and admit participants from the lobby.

privacy relationship

A setting that determines how much information a contact can view about you.

Private Branch Exchange

A private telephone network in an organization. Individual telephone numbers or extension numbers are supported, and calls are automatically routed to them. Users can call each other using extensions. They can also place calls to outside numbers.

private IP address

An IP address that is assigned for the internal network of an organization.

private line

An additional phone number with a distinct ring tone that cannot be forwarded. A private line allows a person who delegates calls to have a direct, confidential line.

Product Support Services

A Microsoft business unit that offers a wide range of support options and resources to help businesses, organizations, and individuals worldwide attain the greatest success with Microsoft products.

PSTN

Public switched telephone network (PSTN) is used by standard analog telephone lines, available worldwide.

PSTN connectivity

Connectivity with the public switched telephone network (PSTN) through integration with an audio conferencing provider.

public IM connectivity contact

A contact who uses an instant messenger client from AOL, Yahoo!, MSN, or the Windows Live network of Internet services.

public provider

An organization that provides public instant messaging (IM) connectivity and services, including the Windows Live network of Internet services.

public switched telephone network

Public switched telephone network (PSTN) is used by standard analog telephone lines, available worldwide.

public user

A user of public IM service providers, or providers and servers that use Extensible Messaging and Presence Protocol (XMPP), who has credentials and who therefore is handled as authenticated.

QoE

A measurement of a user’s perception of the quality of an audio communication session. For example, in a voice communication, QoE monitors echoes and background noises such as hissing in the line.

Quality of Experience

A measurement of a user’s perception of the quality of an audio communication session. For example, in a voice communication, QoE monitors echoes and background noises such as hissing in the line.

recording

A feature that allows presenters to capture and publish the audio and visual components of a meeting for later viewing.

Recording Manager

A feature that enables you to manage Lync 2010 conversations and meetings that you have recorded. From within Lync Recording Manager, you can play or rename recordings, or create a video format to share with others.

redirect

To take action to deflect a phone call after the phone rings but before the call is answered.

Registrar

A service that provides authentication, registration, and routing services.

remote call control

The ability to send and receive calls on a desktop phone by using a computer-supported telecommunications application, such as Lync or Communicator.

Remove from Group

An item that deletes a selected contact from a contact group, when the contact is right-clicked.

Rename Group

An item that lets a user rename a group, when the group name in the Contacts list is right-clicked.

reply

To answer an instant message.

Reset Status

An item on the user's My Status menu that resets the user's status to the previous setting after the user has manually selected a status setting.

Response Group

An application that lets you route and queue incoming calls to designated persons for a special purpose, such as customer service. The queue holds callers until an agent answers the call.

restoration of service

The process of bringing service back online after data corruption, hardware or software failure, or disaster by either recovering data and settings or rebuilding a component in order to make its functionality available to users.

retrieve

To answer a call by dialing the associated number on the network where it has been parked.

return

To transfer control of the system from a called routine or program back to the calling routine or program. Some languages support an explicit return or exit statement; others allow return only at the end (last statement) of the called routine or program.

ring

A sound, vibration, visual clue, or any other indication that a call is coming in.

ring

To create a sound, vibration, visual cue, or any other indication that the user has an incoming call.

ringback

A feature that transfers a call back to the person who parked it, after a specified amount of time, so a caller doesn't remain on hold indefinitely.

ringtone

The sound made by a mobile device or other phone to indicate an incoming call or message, for example, a series of beeps or an audio recording.

Schedule a Meeting

A menu item that opens an Outlook meeting invitation prepopulated with the selected contact(s).

screen sharing

Umbrella term for desktop or application sharing in a collaborative online meeting.

SDP

A protocol that Telephony API (TAPI) uses to advertise Internet Protocol (IP) multicast conferences. This protocol describes multimedia sessions for the purposes of session announcement, session invitation, and other forms of session initiation. SDP descriptors are stored in Active Directory.

Select All

Selects all the content in the current file or page.

Server Virtualization Validation Program

A certification program for Microsoft vendors that enables them to validate various virtualization configurations so that Microsoft customers can receive technical support for Windows Server in virtualized environments.

service record

A category of data in the Internet Domain Name System that specifies information on available services. The SRV record is used to locate domain controllers for Active Directory.

Session Initiation Protocol

A standard signaling protocol for establishing multi-media communications sessions between two or more users over an IP network.

Session Initiation Protocol trunking

A mechanism for connecting the voice network of an enterprise to a service provider that offers public switched telephone network (PSTN) origination, termination, and emergency services without deploying PSTN gateways.

sharing

An activity that you can do with your desktop or applications in an online meeting.

sharing session

A collaborative meeting or formal presentation in which a participant has chosen to share an application or desktop.

Show Friendly Name

A selection that displays the first and last name, instead of the e-mail address or sign-in name, for each contact in the user's Contacts list.

Sign in as

The label for the list that enables a user to select a status before signing in. Possible status options are Available, Busy, Do Not Disturb, and so on.

sign-in name

The ID that the user enters to sign in to Lync or Communicator.

SIP

A standard signaling protocol for establishing multi-media communications sessions between two or more users over an IP network.

SIP message

Data sent between SIP elements as part of the protocol. SIP messages are either requests or responses.

SIP trunking

A mechanism for connecting the voice network of an enterprise to a service provider that offers public switched telephone network (PSTN) origination, termination, and emergency services without deploying PSTN gateways.

SIP/PSTN gateway

A device that translates signaling and media in different formats between the Enterprise Voice infrastructure and a public switched telephone network (PSTN) or private branch exchange (PBX).

skin

A customized user interface that overlays an existing user interface. A skin customizes the look of the program but does not affect its functionality. Programs that allow the use of skins usually make standards available for the creation and distribution of new skins.

smartphone

A wireless, mobile device that combines platform software, a browser, a modern chipset, and a telephone handset.

softphone

A software program integrated within your computer to serve as a telephone.

software telephone

A software program integrated within your computer to serve as a telephone.

speakerphone

The microphone and speaker on a calling device/phone that allows you to converse with someone without using the handset or headset.

Spim

Unsolicited commercial instant messages or presence subscription requests sent to multiple users.

SRV record

A category of data in the Internet Domain Name System that specifies information on available services. The SRV record is used to locate domain controllers for Active Directory.

stage

A window that shows the content being shared in an online meeting docked alongside the Lync Conversation window.

status

The condition of a user that can be displayed to the user's contacts to communicate whether the user is currently online and available, offline and unavailable, and so on.

status alert

A notification that is sent when one of the user's tagged contacts changes status to Available or Offline.

support team

An organization or group that is responsible for providing technical support.

Survivable Branch Appliance

A telephony device that keeps the phones working if the connection to the central site is lost.

SVVP

A certification program for Microsoft vendors that enables them to validate various virtualization configurations so that Microsoft customers can receive technical support for Windows Server in virtualized environments.

synthetic transaction

A feature that can be used to test the availability or performance of a given service or application from the perspective of an end user, or to confirm the functionality of a low level service.

system administrator

The person responsible for setting up and managing local computers, stand-alone servers, member servers, or domain controllers. An administrator performs such duties as assigning user accounts and passwords, establishing security access levels, watching for unauthorized access, allocating storage space, and helping users with networking problems.

tag

To request an alert for a specific contact when that contact's presence status changes.

Tag for Status Change Alerts

A menu item that marks the selected contact so the user will receive presence alerts when this contact's presence changes from anything to Available or from anything to Unavailable.

tagged contact

A contact whose presence status is displayed in an alert whenever it changes.

Team Call

The feature that forwards a call from a team leader to an entire team according to a hunt group algorithm.

team-call group

A group of people who can answer calls on behalf of someone else.

telecommunications device for the deaf

A device that enables the transmission of typed messages over phone lines. These devices typically include keyboards for typing messages to send and display and/or printers to receive messages from one device to another.

text telephony

A feature that enables those who are deaf or speech impaired to use the telephone with a teletypewriter.

title bar

The horizontal bar at the top of a window that displays the name of the window. Title bars can contain different buttons, such the Minimize, Maximize, and Close buttons, so that you can control how you want to view the window.

transfer

The act of sending the current phone call to a third person.

Transfer

A menu item that transfers the current phone call without the user remaining on the line to announce the call.

TTY

A feature that enables those who are deaf or speech impaired to use the telephone with a teletypewriter.

TTY/TDD

A device that enables the transmission of typed messages over phone lines. These devices typically include keyboards for typing messages to send and display and/or printers to receive messages from one device to another.

unidentified caller

A caller whose caller ID information is not available.

universal group

A security or distribution group that can contain users, groups, and computers from any domain in its forest as members.

Unmute

A button on Audio Controls that turns off mute on the user's phone.

Unmute Microphone

A button on Audio Controls that turns off mute on the user's microphone.

Unmute Speakers

A button on Audio Controls that turns off mute on the user's speakers.

Urgent interruptions only

Pertaining to a user who sets their status to Do Not Disturb. For the user's contacts who have a Workgroup privacy relationship, the user is displayed with the Busy icon and Urgent interruptions only text.

video conference

A conversation between three or more participants in which one or more participants is broadcasting a video feed by using a camera.

video conversation

An instant message conversation in which one or both participants is broadcasting a video feed by using a camera.

video negotiation

A process in which a sending endpoint can determine the video capabilities of a receiving endpoint before it sends a video stream.

voice call

A telephone call where the human voice, rather than data or video, is transmitted (that is, an ordinary telephone call).

voice mail

A system that records and stores telephone messages in a user mailbox.

Voice over Internet Protocol

The use of the Internet Protocol (IP) for transmitting voice communications. VoIP delivers digitized audio in packet form and can be used to transmit over intranets, extranets, and the Internet. It is essentially an inexpensive alternative to traditional telephone communication over the circuit-switched Public Switched Telephone Network (PSTN). VoIP covers computer-to-computer, computer-to-telephone, and telephone-based communications. For the sake of compatibility and interoperability, a group called the VoIP Forum promotes product development based on the ITU-T H.323 standard to transmit multimedia over the Internet.

VoIP

The use of the Internet Protocol (IP) for transmitting voice communications. VoIP delivers digitized audio in packet form and can be used to transmit over intranets, extranets, and the Internet. It is essentially an inexpensive alternative to traditional telephone communication over the circuit-switched Public Switched Telephone Network (PSTN). VoIP covers computer-to-computer, computer-to-telephone, and telephone-based communications. For the sake of compatibility and interoperability, a group called the VoIP Forum promotes product development based on the ITU-T H.323 standard to transmit multimedia over the Internet.

web connection

A connection between the user's device and a server that provides access to the Internet, typically through an Internet service provider.

whiteboard

Software that allows multiple users across a network to work together on a document that is simultaneously displayed on all the users' screens as though they are gathered around a physical whiteboard.

wiremap

A location map that determines a caller's location, and is configured by a VoIP administrator.

Work Phone

A button in the Options dialog box, on the Phones tab, that users click to enter their work phone number. The Work Phone button is disabled if the work phone number has been supplied through the corporate directory.

Workgroup

A privacy relationship setting that allows a large amount of information to be viewed, usually assigned to people on your team.

working hours

A user's work day hours as specified in Microsoft Office Outlook by the day of the week and the start and end times.

 
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