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How to Manually Create Configuration Items

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

You might have to create a configuration item to add computers that do not exist in Active Directory Domain Services (AD DS) and that are not managed by Microsoft System Center Configuration Manager 2007 with Service Pack 1 (SP1) to the System Center 2012 – Service Manager database.

Additionally, you might have to manually create a new user configuration item to be used in the Affected User box in incidents created by Operations Manager.

You can use the following procedures to manually create two computer configuration items. However, you can also use the same procedures to add software, printers, or software updates in Service Manager. After you add the two computers, you can identify them as a service.

To manually create a computer configuration item

  1. In the Service Manager console, click Configuration Items.

  2. In the Configuration Items pane, expand Configuration Items, and then expand Computers.

  3. Click All Windows Computers. In the Tasks pane, under Computers, click Create Computer.

  4. In the form that appears, create a configuration item for a computer, such as Exchange01.woodgrove.com. On the General, Software, and Related Items tabs, enter information about the computer.

  5. Click OK to save the new configuration item.

  6. Repeat step 3 through step 5 to create a second computer, such as Exchange02.woodgrove.com.

To manually create a user configuration item

  1. In the Service Manager console, click Configuration Items.

  2. In the Configuration Items pane, expand Configuration Items, and then click Users.

  3. In the Tasks pane, under Users, click Create User.

  4. On the General tab in the form, follow these steps:

    1. In the First Name box, type a first name. For example, for the user account that will be used to populate the Affected User box for all incidents created by Operations Manager, type OMAlert.

    2. In the Last Name box, type a last name. For example, for the user account that will be used to populate the Affected User box for all incidents created by Operations Manager, type User.

  5. On the Notification tab, click Add, and perform the following for each notification address that you want to add:

    1. In the User Notification dialog box, in the Notification address name box, type a name you want to use for this notification.

    2. In the Notification address description box, type a description you want to use for this notification.

    3. In the Delivery address for this notification channel box, type the address you would use to deliver a notification. Typically, this would be an email address.

    4. Click OK.

To validate the manually created configuration item

  • Verify that the computer you added appears in the Computers pane.

  • Verify that the user you added appears in the Users pane.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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