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How to Install an Additional Management Server

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

The following procedure shows how to install an additional management server in System Center 2012 – Service Manager. You must deploy the initial Service Manager management server and Service Manager database before deploying an additional management server.

noteNote
You must be a member of the Service Manager Administrators user role to install an additional Service Manager management server.

To install an additional management server

  1. By using an account that has administrator rights and that is also a member of the Service Manager management group administrators, log on to the computer that will host the additional Service Manager management server.

  2. On the System Center 2012 – Service Manager installation media, double-click the Setup.exe file.

  3. On the Service Manager Setup Wizard page, click Service Manager management server.

  4. On the Product registration page, type information in the boxes. In the Product key boxes, type the product key you received with Service Manager, or as an alternative, select Install as an evaluation edition (180 day trial)?. Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  5. On the Installation location page, verify that sufficient free disk space is available, and then click Next. If necessary, click Browse to change the location where the additional Service Manager management server will be installed.

  6. On the System check results page, make sure that the prerequisite check passed or at least passed with warnings, and then click Next.

    If the prerequisite checker determines that the Microsoft Report Viewer Redistributable has not been installed, click Install Microsoft Report Viewer Redistributable. After the Microsoft Report Viewer Redistributable 2008 (KB971119) Setup Wizard completes, click Check perquisites again.

  7. On the Configure the Service Manager database page, in the Database server box, type the name of the computer that hosts the Service Manager database that you used for your initial Service Manager management server, and then press the TAB key. When the name of the instance appears in the SQL Server instance box, click Use an existing database. For example, type Computer 2 in the Database server box.

  8. Click the Database list, select the database name for the Service Manager database (the default name is ServiceManager), and then click Next.

  9. On the Configure the Service Manager management group page, verify that the management group name and management group administrators boxes have been populated. Click Next.

  10. On the Configure the account for Service Manager services page, click Domain account; specify the user name, password, and domain for the account; and then click Test Credentials. After you receive a “The credentials were accepted” message, click Next. For example, enter the account information for the domain user SM_Acct, and then click Next.

  11. On the Help improve System Center Service Manager page, indicate your preference for participation in the Customer Experience Improvement Program. As an option, click Tell me more about the program, and then click Next.

  12. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates. If you want Windows Update to check for updates, select Initiate machine wide Automatic update. Click Next.

  13. On the Installation summary page, click Install.

  14. On the Setup completed successfully page, we recommend that you leave Open the Encryption Backup or Restore Wizard selected, and then click Close. For more information about backing up the encryption key, see Completing Deployment by Backing Up the Encryption Key.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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