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How to Approve and Complete a Service Request Using Activities

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

In System Center 2012 – Service Manager, you can use the following procedures to approve a review activity and complete a manual activity for a service request in the Service Manager console. In many cases, multiple people or groups must vote to approve a single review activity before its approval is final. After approval, a service request might need a manual activity completed to verify that the service was provided to the requesting user and to close the service request.

noteNote
Users can only approve or reject and close the activities that are assigned to them.

To approve a review activity for a service request

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Work Items, expand Activity Management, expand Review Activities, and then click Activities Assigned to Me.

  3. Select a review activity. For example, select the Approval for the user requesting membership to an Active Directory group.

  4. In the Tasks pane, click Approve.

  5. In the Comments dialog box, type any comments that you have for the approval or rejection, and then click OK.

To complete a manual activity for a service request

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Work Items, expand Activity Management, expand Manual Activities, and then click Activities Assigned to Me.

  3. Select a manual activity. For example, select the Approval for the user requesting membership to an Active Directory group.

  4. In the Tasks pane, click Mark as Completed.

  5. In the Comments dialog box, type any comments that you have for the manual activity, and then click OK. For example, type The Active Directory administrator has added this user to the groups requested.

See Also

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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