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How to Set Resolution Time

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

Use the following procedure to set a resolution time based on incident priority in System Center 2012 – Service Manager.

To set resolution time

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, and then click Settings.

  3. In the Settings pane, click Incident Settings.

  4. In the Tasks pane, under Incident Settings, click Properties.

  5. In the Incident Settings dialog box, select Resolution Time.

  6. For each of the priority settings of 1 through 9, specify the amount of time for incident resolution.

  7. Click OK.

To validate resolution time

  • When you create a new incident or edit an existing one, the resulting resolution times for an incident matches the values that are defined in the preceding procedures.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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