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How to Configure General Change Settings

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

Use the following procedures in System Center 2012 – Service Manager to configure settings to specify change request prefixes and to define change request file attachment limits and then validate the settings.

noteNote
Revising the change request prefix does not affect existing change requests.

To configure general change settings

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, and then click Settings.

  3. In the Settings pane, click Change Request Settings.

  4. In the Tasks pane, in the Change Request Settings area, click Properties.

  5. In the Change Request Settings dialog box, you can make the following changes:

    1. If you want to change the prefix code, change the default value in the Change Request ID prefix box.

    2. If you want to change the maximum number of files that you can attach to a change request, change the default value in the Maximum number of attached files box. For example, type 2.

    3. If you want to change the maximum size of files that you attach to a change request, change the default value in the Maximum size (KB) box. For example, type 300.

  6. Click OK to close the Change Request Settings dialog box.

To validate change settings

  1. To validate changes to the prefix code, create a new a change request, and verify that the change request IDs have the prefix that you specified.

  2. To validate changes to the attachment settings, open a change request, and attempt to add a file attachment that violates the settings that you specified.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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