Using Groups, Queues, and Lists in System Center 2012 - Service Manager
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
In System Center 2012 – Service Manager, you can use groups to manage configuration items, queues to manage work items, and lists to customize forms to classify different objects, such as incidents, change requests, activities, or configuration items. Use the overview and the procedures in the following topics to help manage these items.
Groups, Queues, and Lists Topics
About Groups, Queues, and Lists
Provides an overview of groups, queues, and lists in Service Manager.
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Describes how to create a group.
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Describes how to create a queue.
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Describes how to edit a queue.
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Describes how to add a list item.
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