Using the Service Catalog in System Center 2012 - Service Manager

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

This section provides an overview of how to use the service catalog in System Center 2012 – Service Manager. This section also contains procedures that cover management configuration scenarios for the service catalog.

• About the Service Catalog

  Provides an overview of how to configure and manage the service catalog.

• How to Extend the Service Offering Categories

  Describes how to add additional categories of service offerings to the service catalog.

• How to Create a Service Offering

  Describes how to create a service offering.

• How to Create Service Request Templates for New Request Offerings

  Describes how to create offering templates that are used to create new request offerings.

• How to Create a Request Offering

  Describes how to create a new request offering.

• How to Publish a Request Offering

  Describes how to publish a request offering.

• How to Unpublish a Request Offering

  Describes how to unpublish a request offering.

• How to Add Request Offerings to Service Offerings

  Describes how to add request offerings to service offerings.

• How to Create a Catalog Item Group

  Describes how to create a catalog item group and associate the group to a user role and queue.

• How to Specify a User Role for Catalog Items

  Describes how to create a user role and associate it to a catalog group a set of users.

• How to Copy Request Offerings and Service Offerings

  Describes how to copy request offerings and service offerings.

• How to Publish a Service Offering

  Describes how to publish a service offering.

• How to Create and Categorize Catalog Items in Localized Languages

  Describes how to create and categorize catalog items in localized languages.

• How to Edit a Service Offering or a Request Offering

  Describes how to edit a service offering or a request offering.

• How to Delete a Service Offering or a Request Offering

  Describes how to delete a service offering or a request offering.

• About Languages Supported by the Service Catalog

  Explains how localized languages are supported by the service catalog.

• TechNet Library main page for System Center 2012 – Service Manager

• Administrator’s Guide for System Center 2012 – Service Manager

• Planning Guide for System Center 2012 – Service Manager

• Operations Guide for System Center 2012 – Service Manager