Configure your preference for sharing Service Manager diagnostic and usage data

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Important

This version of Service Manager has reached the end of support. We recommend you to upgrade to Service Manager 2022.

During setup in Service Manager, on the Diagnostic and usage data page, for sharing your Service Manager diagnostic and usage data with Microsoft. This feature is on by default. Administrators can turn off this feature anytime by using the choice options in Service Manager Console and Self Service Portal’s Web.config file (may also require service restart)

Configure your preference for sharing data from the Service Manager console

  1. In the Service Manager console, in the toolbar, select Help.

  2. In the Help menu, select Send diagnostic and usage data to Microsoft

  3. Select your diagnostic and usage data sharing preference from the dialog and select Ok.

Configure your preference for sharing data from the Service Manager management server or data warehouse management server

  1. Use the Service Manager console installed on same machine as Service Manager Management Server or Data Warehouse Management Server (and connect the console to same server), depending on where you want to configure the preference for sharing Service Manager diagnostic and usage data.

  2. In the Service Manager console, in the toolbar, select Help.

  3. In the Help menu, select Send diagnostic and usage data to Microsoft

  4. Select your diagnostic and usage data sharing preference from the dialog and select Ok.

  5. In the Run dialog, in the Open text field, enter services.msc, and select Ok.

  6. In the Services window, in the Services (Local) pane, locate the System Center Data Access Service, and select Restart.

Configure your preference for sharing data from the Self Service portal

  1. Sign in as an administrator on the IIS server, which is hosting the Service Manager Self Service Portal website.

  2. Open the Web.config file in the directory where Service Manager Self Service Portal is installed.

  3. In Web.config file, find the key named EnableTelemetry under the XML tag appSettings.

  4. Configure the value of EnableTelemetry key depending on your preference to share Service Manager diagnostic and usage data for Service Manager Self Service Portal. The value set as true for this key enables the sharing of diagnostic and usage data with Microsoft, and setting the value of EnableTelemetry key as false, disables the sharing of diagnostic and usage data with Microsoft.

  5. Save and Close the Web.config file.

  6. Restart the IIS service after you make any changes to the Web.config file.