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How to Install Both the Web Content Server and SharePoint Web Parts on One Computer

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

When you are installing the web content server and SharePoint Web Parts on the same computer in System Center 2012 – Service Manager, you must install both components at the same time. After one component has been installed, you will not be able to run Setup again to install the other component.

Use the following procedure to install both the web content server and SharePoint Web Parts for the Self-Service Portal on the third computer.

To install the Self-Service Portal on one computer

  1. Using the Operational Database Account, log on to the computer that will host the Self-Service Portal.

  2. On the System Center 2012 – Service Manager installation media, double-click the Setup.exe file.

  3. On the Microsoft System Center Service Manager Setup Wizard page, click Service Manager Web portal.

  4. On the Portal Parts page, click Web Content Server, click SharePoint Web Parts, and then click Next.

  5. On the Product registration page, read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license terms, and then click Next.

  6. On the Installation location page, verify that sufficient free disk space is available, and then click Next. If necessary, click Browse to change the installation location of the Service Manager management server.

    noteNote
    We recommend that you install the Self-Service Portal in the default location. Installing the Self-Service Portal in another location will require that you make configuration changes in Internet Information Services (IIS).

  7. On the System check results page, make sure that the prerequisite check passed or at least passed with warnings, and then click Next.

  8. On the Configure the Service Manager Self-Service Portal name and port page, do the following:

    1. In the Website name text box, accept the default name, or type a new name.

    2. In the Port text box, accept the default port, or type a new port.

    3. In the SSL certificate list, select the Secure Sockets Layer (SSL) certificate that you want to use with the Self-Service Portal, and then click Next.

    noteNote
    We strongly recommend the use of SSL. If you are using a self-signed certificate, make sure that the certification authority (CA) that issues the certificate has been added to the Trusted Root Certification Authorities store. You must use the same HTTP protocol (HTTP or HTTPS) with both portal parts.

  9. On the Select the Service Manager database page, do the following:

    1. In the Database server text box, type the name of the computer that hosts the Service Manager database, and then press TAB.

    2. In the SQL Server instance list, select the instance name for the Service Manager database. (Default is the default SQL Server instance.)

    3. In the Database list, select the database that hosts the Service Manager database. (ServiceManager is the default database name.)

    4. Click Next.

  10. On the Configure the account for the Service Manager Self-Service Portal page, click Domain account.

  11. Specify the user name, password, and domain for the Service Manager services account that you specified during installation of Service Manager. For example, enter the account information for the SM_Acct domain user.

  12. Click Test Credentials. After you verify that you received a “The credentials were accepted” message, click Next.

  13. On the Configure the Service Manager SharePoint Web site page, do the following:

    1. In the Web site name text box, accept the default name, or type a new name.

    2. In the SSL certificate list, select the SSL certificate that you want to use with the Self-Service Portal.

    3. In the Port text box, accept the default port, or type a new port.

      noteNote
      This is the port number that will be used for accessing the Self-Service Portal.

    4. In the Database server text box, type the name of the computer that hosts the SharePoint database, and then press TAB. For example, select the default entry for the computer on which you are installing the SharePoint website.

    5. In the SQL Server instance list, select the instance name for the SharePoint database. (Default is the default SQL Server instance.)

    6. In the Database name text box, accept the default database name, or type a new name

    7. Click Next.

  14. On the Configure the account for Service Manager SharePoint application pool page, type a domain user and password, and then click Test Credentials. After you verify that you received a “The credentials were accepted” message, click Next.

  15. On the Help improve System Center Service Manager page, indicate your preference for participation in the Customer Experience Improvement Program. As an option, click Tell me more about the program, and then click Next.

  16. On the Installation summary page, click Install.

  17. On the Setup completed successfully page, click the link to test the URL for the Self-Service Portal. Make a note of this URL, and then click Close.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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