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How to Customize a List Item

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

The items in a list in a sealed management pack in System Center 2012 – Service Manager cannot be changed. In this example, you will add a list item (phone) to the Service Request Source list and save it into an unsealed management pack, and then edit the new view by changing its name to New Failed Service Requests. You will finish this exercise by hiding the original Failed Service Requests view. As an administrator, you will still see the hidden view.

To customize a list item

  1. In the Service Manager console, click Library.

  2. In the Library pane, expand Library, and then click Lists.

  3. In the Lists pane, click Service Request Source.

  4. In the Tasks pane, in the Service Request Source area, click Properties.

  5. In the List Properties dialog box, click Add Item.

  6. In the Select management pack dialog box, accept the default management pack, Service Manager Service Request Configuration Library, and then click OK.

  7. In the List Properties dialog box, click List Value.

  8. In the Name field, type Phone, and then click OK.

See Also

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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