Managing Problems
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
The procedures in this section describe how to manage problems in System Center 2012 – Service Manager.
For a detailed description of the complete scenario for managing problems, see Sample Scenarios: Managing Incidents and Problems.
In Service Manager, problems are records that are created to help prevent future problems and incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. Analysts can use the Service Manager console to create problem records and to associate incidents with problems.
Complete these steps to manage problems in Service Manager.
| Task | Description |
|---|---|
| Step 1: How to Create and Edit Problem Records | Describes how to create and edit problem records to group related incidents. |
| Step 2: How to Resolve Problem Records and Related Incidents Automatically | Describes how to resolve a single problem to automatically close the related incidents. |
| Step 3: How to Link an Incident or Change Request to a Problem Record | Describes how to link an incident or change request to an associated problem record. |
See Also
Managing Incidents and Problems in System Center 2012 - Service Manager