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How to Create and Categorize Catalog Items in Localized Languages

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

In System Center 2012 – Service Manager, you create and categorize catalog items for localized languages in the same manner that you do for U.S. English. The only difference is that when you create a service offering and a request offering, you do it in the localized language. By doing so, you can create catalog items in the language that is used by the end user who will submit requests. Service Manager includes catalog items that have been localized in various languages so that you can copy them and then modify them for use in your organization.

After you have created the service offering and request offerings in a localized language, users need to have the appropriate SharePoint language pack installed on the computers they use to view the Self-Service Portal. Additionally, they must select the appropriate language in the Self-Service Portal using Site Settings in Site Administration and then the appropriate selection of the default and alternate language they want to use with Language Settings.

To create and categorize catalog items in a localized language

  1. Perform any necessary procedures in the topic How to Copy Request Offerings and Service Offerings to copy catalog items that have been localized.

  2. Perform any necessary procedures in the topic How to Create a Service Offering, and ensure that you select the language of the catalog item.

  3. Perform any necessary procedures in the topic How to Create Service Request Templates for New Request Offerings.

  4. Perform any necessary procedures in the topic How to Create a Request Offering.

  5. Perform any necessary procedures in the topic How to Add Request Offerings to Service Offerings.

  6. Perform any necessary procedures in the topic How to Create a Catalog Item Group.

  7. Perform any necessary procedures in the topic How to Specify a User Role for Catalog Items.

  8. Perform any necessary procedures in the topics How to Publish a Request Offering and How to Publish a Service Offering.

See Also

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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