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How to Specify a User Role for Catalog Items
Updated: December 20, 2012
Applies To: System Center 2012 - Service Manager, System Center 2012 SP1 - Service Manager
User roles in System Center 2012 – Service Manager provide access to catalog groups that contain catalog items. Both service offerings and their request offerings are available to Self-Service Portal users, when the status of the offerings is set to Published and if end users have been assigned a corresponding Service Manager user role. Only users who have been assigned a user role associated with a catalog group that contains catalog items can use the Self-Service Portal to access the service catalog. You can use the following procedure to create a user role and associate catalog items and users with the role.
To create a user role and associate it with catalog items and users
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In the Service Manager console, select Administration.
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In the Administration pane, expand Security, and then select User Roles.
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In the Tasks pane under User Roles, click Create User Role, and then click End User to open the Create User Role Wizard.
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On the Before You Begin page, read the instructions, and then click Next.
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On the General page, complete these steps:
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In the Name box, type a name for the user role. For example, type Security Offerings End User Role.
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Optionally, in the Description box, type a description of the purpose of the user role. For example, type This user role provides access to security offerings to end users.
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Click Next.
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In the Name box, type a name for the user role. For example, type Security Offerings End User Role.
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On the Management Packs page, complete these steps:
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In Management Packs list, select a management pack that is used by catalog items. For example, select Service Manager Service Request Configuration Library.
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Click Next.
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In Management Packs list, select a management pack that is used by catalog items. For example, select Service Manager Service Request Configuration Library.
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On the Queues page, there are no options that apply to security to catalog items; therefore, click Next.
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On the Configuration Item Groups page, there are no options that apply to security to catalog items; therefore, click Next.
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On the Catalog Item Groups page, select Provide access to only the selected groups, select the groups that you want to provide access to, and then click Next.
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On the Form Templates page, ensure that All forms can be accessed is selected, and then click Next.
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On the Users page, add the users and groups that you want to provide access to, and then click Next.
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On the Summary page, review the information, and then click Create.
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On the Completion page, click Close.
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For additional resources, see Information and Support for System Center 2012.
Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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