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How to Configure General Activity Settings

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

Use the following procedure in System Center 2012 – Service Manager to configure settings to specify activity prefixes when you view activity records. You can then validate the settings. You can define these activity settings in the administrative area of the Service Manager console.

noteNote
Revising the activity request prefix does not affect existing activity records.

To configure general activity settings

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, and then click Settings.

  3. In the Settings pane, click Activity Settings.

  4. In the Tasks pane, in the Activity Settings area, click Properties.

  5. In the Activity Settings dialog box, you can make the following changes:

    • If you want to change the activity prefix code, change the default value in the Activity prefix box. For example, change the value to AA.

    • If you want to change the manual activity prefix code, change the default value in the Manual activity prefix box. For example, change the value to AM.

    • If you want to change the review activity prefix code, change the default value in the Review activity prefix box. For example, change the value to AR.

  6. Click OK to close the Activity Settings dialog box.

To validate activity setting changes

  • To validate changes to any prefix code, create a new change request, and then verify on the Activities tab that the activities have the new prefix that you specified.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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