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Configuration Items in System Center 2012 - Service Manager

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

Configuration items are a way to store information about services, computers, software, software updates, users and other undefined imported objects in the Service Manager database in System Center 2012 – Service Manager. You can then select configuration items when you submit forms, such as an incident form, a change request form, or a work item form.

A service is a special kind of configuration item that includes both technical and business data. It supports troubleshooting and impact analysis by showing critical dependencies, settings, and areas of responsibility to other configuration items. The key benefit of using services is that you can easily see when incidents affect configuration items because services are viewed as a map, or hierarchy, of items. A service also identifies service owners, key customers, and users. Because a service maps the relationships between configuration items and work items, you should use services to help manage work items.

You can use connectors to import a large number of configuration items from Active Directory Domain Services (AD DS), Microsoft System Center Configuration Manager 2007 Service Pack 1 (SP1), and Operations Manager 2007, or you can manually create single CIs. You can also use the Operations Manager CI connector to import distributed applications in Operations Manager as a service. For more information about importing configuration items, see About Importing Data from System Center Configuration Manager and About Importing Data from Active Directory Domain Services.

noteNote
When you open a view to display a large number of items—typically, more than 5,000—the view can take a few minutes to display complete results.

Configuration Items Topics

Other Resources for This Component

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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