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How to Install the Service Manager Management Server (Four-Computer Scenario)

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

The following procedure describes how to install the System Center 2012 – Service Manager management server, the Service Manager database, the data warehouse management server, data warehouse databases, and the Service Manager console in a four-computer topology. You start the deployment process by installing the Service Manager management server and the Service Manager console on one computer and the Service Manager database on a second computer. Before you start, make sure that Microsoft SQL Server 2008 is installed on the computer that will host the Service Manager database.

During Setup, you will be prompted to provide credentials for the following accounts:

  • Management group administrator

  • Service Manager services account

  • Service Manager workflow account

For more information about the permissions that these accounts require, see "Accounts Required During Setup" in the Planning Guide for System Center 2012 - Service Manager.

To install the Service Manager management server, Service Manager database, and console

  1. Log on to the computer that will host the Service Manager management server by using an account that has administrative rights.

  2. On the System Center Service Manager installation media, double-click the Setup.exe file.

  3. On the Service Manager Setup Wizard page, click Service Manager management server.

  4. On the Product registration page, in the Product key boxes, type the product key that you received with Service Manager, or as an alternative, select Install as an evaluation edition (180 day trial). Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  5. On the Installation location page, verify that sufficient free disk space is available. If necessary, click Browse to change the location of where the Service Manager management server will be installed. Click Next.

  6. On the System check results page, make sure that the prerequisite check passed or at least passed with warnings.

    If the prerequisite checker determines that the Microsoft Report Viewer Redistributable has not been installed, click Install Microsoft Report Viewer Redistributable. After the Microsoft Report Viewer Redistributable 2008 (KB971119) Setup Wizard completes, click Check prerequisites again. Click Next.

  7. On the Configure the Service Manager database page, in the Database server field, type the name of the computer that will host the Service Manager database, and press the TAB key. Ensure that SQL Server instance box is set to the desired SQL Server instance and that Create a new database is selected, and then click Next. For example, type Computer 2 in the Database server box.

    ImportantImportant
    A warning message appears if you are using the default collation (SQL_Latin1_General_CP1_CI_AS). Support for multiple languages in Service Manager is not possible when you are using the default collation. If later you decide to support multiple languages using a different collation, you have to reinstall SQL Server. See "Microsoft SQL Server 2008 with SP1" in the Planning Guide for Service Manager for System Center 2012 .

  8. On the Configure the Service Manager management group page, complete these steps:

    1. In the Management group name box, type a unique name for the group name.

      ImportantImportant
      Management group names must be unique. Do not use the same management group name even when you are deploying a Service Manager management server and a Service Manager data warehouse management server. Furthermore, do not use the management group name that is used for Operations Manager.

    2. In the Management group administrators areas, click Browse, enter the user or group that you want to be the Service Manager administrator, and then click Next. For example, select the group Woodgrove\SM_Admins.

  9. On the Configure the account for Service Manager services page, click Domain account; specify the user name, password, and domain for the account; and then click Test Credentials. After you receive a “The credentials were accepted” message, click Next.

  10. On the Configure the Service Manager workflow account page, click Domain account; specify the user name, password, and domain for the account; and then click Test Credentials. After you receive a “The credentials were accepted” message, click Next.

  11. On the Help improve System Center Service Manager page, indicate your preference for participation in the Customer Experience Improvement Program. As an option, click Tell me more about the program, and then click Next.

  12. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates. If you want Windows Update to check for updates, select Initiate machine wide Automatic update. Click Next.

  13. On the Installation summary page, click Install.

  14. On the Setup completed successfully page, we recommend that you leave Open the Encryption Backup or Restore Wizard selected, and then click Close. For more information about backing up the encryption key, see Completing Deployment by Backing Up the Encryption Key.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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