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How to Create Notification Templates

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

You can use the following procedures in System Center 2012 – Service Manager to create notification templates for many types of information records or work items that Service Manager records or keeps track of, such as incidents, change requests, activities, release records, and configuration items. After you create the notification templates, you can use a notification subscription to send email messages based on the templates. The notification template determines the type and format of the messages to send.

noteNote
Manually copying and pasting substitution strings from other notification templates will not generally work. Therefore, you should avoid copying them to prevent errors. Instead, you can easily browse for and insert available substitution strings into any notification template that you are creating or updating. For more information about using substitution strings in notification templates, see About Substitution Strings in Notification Templates.

The following two templates are prerequisites for other procedures:

  • The New Activity Assigned Received Template, which is described in the procedure “To create a notification template for a newly assigned activity,” is the template that you will need for the procedure How to Configure Activity Management Workflows.

  • The New Standard Change Request Received Template, which is described in the procedure “To create a notification template for change requests,” is the template that you will need for the procedure How to Configure Change Management Workflows.

noteNote
In this release of Service Manager, notifications are sent only by email.

To create a notification template for incidents

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notifications, and then click Templates.

  3. In the Tasks pane, under Templates, click Create E-mail Template.

  4. On the General page of the Create E-mail Notification Template Wizard, in the Notification template name box, type a name. For example, type New E-mail Incident Template. Optionally, in the Description box, you can type a description for the template that you are creating.

  5. Next to the Targeted class box, click Browse.

  6. In the Choose Class dialog box, click Incident, and then click OK.

  7. Make sure that an unsealed management pack of your choice is selected, and then click Next. For example, select the Sample Management Pack.

  8. On the Template Design page, in the Message subject box, type a subject for the email template. For example, type New Incident created with ID#. Then, click Insert.

  9. In the Select Property dialog box, select ID, and then click Add.

  10. In the Message body box, type a description to indicate that a new incident was opened for an email problem.

  11. Use the other default values on this page, and then click Next.

  12. On the Summary page, review the settings that you have selected for the template. Then, click Create.

  13. On the Completion page, click Close.

To create a notification template for change requests

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notifications, and then click Templates.

  3. In the Tasks pane, under Templates, click Create E-mail Template.

  4. On the General page of the Create E-mail Notification Template Wizard, in the Notification template name box, type a name. For example, type New Standard Change Request Received Template. Optionally, in the Description box, you can type a description for the template that you are creating.

  5. Next to the Targeted class box, click Browse.

  6. In the Choose Class dialog box, click Change Request, and then click OK.

  7. Make sure that an unsealed management pack of your choice is selected, and then click Next. For example, select the Sample Management Pack.

  8. On the Template Design page, in the Message subject box, type a subject for the email template. For example, type New Standard Change Request with ID#. Then, click Insert.

  9. In the Select Property dialog box, select ID, and then click Add.

  10. In the Message body box, type a description to indicate that a new standard change request was opened.

  11. Use the other default values on this page, and then click Next.

  12. On the Summary page, review the settings that you have selected for the template. Then, click Create.

  13. On the Completion page, click Close.

To create a notification template for a newly assigned activity

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notifications, and then click Templates.

  3. In the Tasks pane, under Templates, click Create E-mail Template.

  4. On the General page of the Create E-mail Notification Template Wizard, in the Notification template name box, type a name. For example, type New Activity Assigned Received Template. Optionally, in the Description box, you can type a description for the template that you are creating.

  5. Next to the Targeted class box, click Browse.

  6. In the Select a Class dialog box, click Manual Activity, and then click OK.

  7. Make sure that an unsealed management pack of your choice is selected, and then click Next. For example, select the Sample Management Pack.

  8. On the Template Design page, in the Message subject box, type a subject for the email template. For example, type New Activity Assigned with ID#. Then, click Insert.

  9. In the Select Property dialog box, select ID, and then click Add.

  10. In the Message body box, type a description to indicate that an activity has been assigned.

  11. Use the other default values on this page, and then click Next.

  12. On the Summary page, review the settings that you have selected for the template. Then, click Create.

  13. On the Completion page, click Close.

To validate template creation

  • Verify that the new template you created appears in the list of notification templates.

Windows PowerShellYou can use Windows PowerShell commands to complete these and other related tasks, as follows:

  • For information about how to use Windows PowerShell to create a new Email template in Service Manager, see New-SCSMEmailTemplate.

  • For information about how to use Windows PowerShell to retrieve Email templates that are defined in Service Manager, see Get-SCSMEmailTemplate.

  • For information about how to use Windows PowerShell to retrieve the content of a Service Manager Email template, see Get-SCSMEmailTemplateContent.

  • For information about how to use Windows PowerShell to update properties of an Email template, see Update-SCSMEmailtemplate.

  • For information about how to use Windows PowerShell to remove an Email template from Service Manager, see Remove-SCSMEmailTemplate.

See Also

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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