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How to Install Service Manager on a Single Computer

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

To install System Center 2012 – Service Manager on a single computer, you install the Service Manager management server, database, and console on the computer. Then, you install the data warehouse on a virtual machine on the same computer.

During Setup, you will be prompted to provide credentials for the following accounts:

  • Management group administrator

  • Service Manager account

  • Workflow account

For more information about the permissions that these accounts require, see "Accounts Required During Setup" in the Planning Guide for System Center 2012 – Service Manager. Before you start, make sure that Microsoft SQL Server 2008 is installed on the computer.

To install the Service Manager management server, database, and console

  1. Log on to the physical computer by using an account that has administrative credentials.

  2. On the Service Manager installation media, double-click the Setup.exe file.

  3. On the Microsoft System Center 2012 page, click Service Manager management server.

  4. On the Product registration page, type information in the boxes. In the Product key boxes, type the product key that you received with Service Manager, or alternatively, select Install as an evaluation edition (180 day trial). Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  5. On the Installation location page, verify that sufficient free disk space is available, and then click Next. If necessary, click Browse to change the location in which the Service Manager management server will be installed.

  6. On the System check results page, make sure that the prerequisite check passed or at least passed with warnings, and then click Next.

    If the prerequisite checker determines that the Microsoft Report Viewer Redistributable has not been installed, click Install Microsoft Report Viewer Redistributable. After the Microsoft Report Viewer Redistributable 2008 (KB971119) Setup Wizard completes, click Check prerequisites again.

  7. On the Configure the Service Manager database page, Service Manager checks the current computer to see if an instance of SQL Server exists. By default, if an instance is found, Service Manager creates a new database in the existing instance. If an instance is displayed, click Next.

    ImportantImportant
    A warning message appears if you are using the default collation (SQL_Latin1_General_CP1_CI_AS). Support for multiple languages in Service Manager is not possible when you are using the default collation. If later you decide to support multiple languages using a different collation, you have to reinstall SQL Server. See “Microsoft SQL Server 2008 with SP1” in the Planning Guide for System Center 2012 – Service Manager.

  8. On the Configure the Service Manager management group page, complete these steps:

    1. In the Management group name box, type a unique name for the management group.

      ImportantImportant
      Management group names must be unique. Do not use the same management group name when you deploy a Service Manager management server and a Service Manager data warehouse management server. Furthermore, do not use the management group name that is used for Operations Manager.

    2. Click Browse, enter the user account or group to which you want to give Service Manager administrative credentials, and then click Next.

  9. On the Configure the account for Service Manager services page, click Domain account; specify the user name, password, and domain for the account; and then click Test Credentials. After you receive a “The credentials were accepted” message, click Next.

  10. On the Configure the Service Manager workflow account page, click Domain account; specify the user name, password, and domain for the account; and then click Test Credentials. After you receive a “The credentials were accepted” message, click Next.

  11. On the Help improve System Center Service Manager page, indicate your preference for participation in the Customer Experience Improvement Program. As an option, click Tell me more about the program, and then click Next.

  12. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates. If you want Windows Update to check for updates, select Initiate machine wide Automatic update. Click Next.

  13. On the Installation summary page, click Install.

  14. On the Setup completed successfully page, we recommend that you leave Open the Encryption Backup or Restore Wizard selected, and then click Close. For more information about backing up the encryption key, see Completing Deployment by Backing Up the Encryption Key.

To install the data warehouse

  1. Log on to the virtual machine by using an account that has administrative credentials.

  2. On the Service Manager installation media, double-click the Setup.exe file.

  3. On the Microsoft System Center 2012 page, click Service Manager data warehouse management server.

  4. On the Product registration page, type information in the boxes. In the Product key boxes, type the product key you received with Service Manager, or as an alternative, select Install as an evaluation edition (180 day trial. Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  5. On the Installation location page, verify that sufficient free disk space is available, and then click Next. If necessary, click Browse to change the location in which the Service Manager data warehouse management server will be installed.

  6. On the System check results page, make sure that the prerequisite check passed or at least passed with warnings, and then click Next.

  7. On the Configure data warehouse databases page, in the Database server box, type the computer name of the physical computer that will host the data warehouse databases, and then press the TAB key. When Default is displayed in the SQL Server instance box, click Next.

    ImportantImportant
    A warning message appears if you are using the default collation (SQL_Latin1_General_CP1_CI_AS). Support for multiple languages in Service Manager is not possible when you are using the default collation. If later you decide to support multiple languages using a different collation, you have to reinstall SQL Server. For more information, see “Microsoft SQL Server 2008 with SP1” in the Planning Guide for System Center 2012 – Service Manager.

  8. On the Configure additional data warehouse datamarts page, Service Manager will check the current computer to see if an instance of SQL Server exists. By default, if an instance is found, Service Manager creates a new database in the existing instance. If an instance appears, click Next.

  9. On the Configure the data warehouse management group page, complete these steps:

    1. In the Management group name box, type a unique name for the group.

      ImportantImportant
      Management group names must be unique. Do not use the same management group name when you deploy a Service Manager management server and a Service Manager data warehouse management server. Furthermore, do not use the management group name that is used for Operations Manager.

    2. Click Browse, enter the user account or group to which you want to give Service Manager administrative credentials, and then click Next.

  10. On the Configure the reporting server for the data warehouse page, Service Manager will use the existing computer if SQL Server Reporting Services (SSRS) is present. Accept the defaults, and then click Next.

    noteNote
    The URL that you are presented with might not be in the form of a fully qualified domain name (FQDN). If the URL as presented cannot be resolved in your environment, configure SQL Server Reporting URLs so that the FQDN is listed in the Web service URL field. For more information, see How to: Configure a URL (Reporting Services Configuration).

  11. On the Configure the account for Service Manager services page, select a domain account; click Domain account; specify the user name, password, and domain for the account; and then click Test Credentials. After you receive a “The credentials were accepted” message, click Next.

  12. On the Configure the reporting account page, specify the user name, password, and domain for the account, and then click Test Credentials. After you receive a “The credentials were accepted” message, click Next.

  13. On the Configure Analysis Service for OLAP cubes page, click Next.

  14. On the Configure Analysis Services credential page, select a domain account; click Domain account; specify the user name, password, and domain for the account; and then click Test Credentials. After you receive a “The credentials were accepted” message, click Next.

    noteNote
    The account that you specify here must have administrator rights on the computer that hosts SSRS.

  15. On the Help improve System Center Service Manager page, indicate your preference for participation in the Customer Experience Improvement Program. As an option, click Tell me more about the program, and then click Next.

  16. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates. Select Initiate machine wide Automatic update if you want Windows Update to check for updates. Click Next.

  17. On the Installation summary page, click Install.

  18. On the Setup completed successfully page, we recommend that you leave Open the Encryption Backup or Restore Wizard selected, and then click Close. For more information about backing up the encryption key, see Completing Deployment by Backing Up the Encryption Key.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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