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How to Install the Service Manager Data Warehouse (Four-Computer Scenario)

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

To start deployment of the System Center 2012 – Service Manager data warehouse and data warehouse databases, install the data warehouse management server on one computer (for example, computer 3), and all of the data warehouse databases on another computer (for example, computer 4).

During Setup, you will be prompted to provide credentials for the following accounts:

  • Management group administrator

  • Service Manager services account

  • Reporting account

  • Analysis Services account

For more information about the permissions that these accounts require, see "Accounts Required During Setup" in the Planning Guide for Service Manager for System Center 2012 .

The data warehouse databases include the following three databases: DWStagingAndConfig, DWRepository, and DWDataMart. The first two databases, DWStagingAndConfig and DWRepository, must reside on the same instance of Microsoft SQL Server. The DWDataMart database can reside on a separate instance of SQL Server. The optional OMDWDataMart and CMDWDataMart databases can reside together or separately on their own instances of Microsoft SQL Server.

To install a data warehouse management server

  1. Because, in this scenario, the computer that hosts SQL Server Reporting Services (SSRS) is not the same computer that hosts the data warehouse management server, you have to prepare the computer that will remotely host SSRS for Service Manager. See Manual Steps to Configure the Remote SQL Server Reporting Services before continuing with this procedure.

  2. Log on to the computer that will host the data warehouse management server by using an account that has administrator rights. For example, run Setup on Computer 3.

  3. On the System Center Service Manager installation media, double-click the Setup.exe file.

  4. On the Service Manager Setup Wizard page, click Service Manager data warehouse management server.

  5. On the Product registration page, in the Product key boxes, type the product key that you received with Service Manager, or as an alternative, select Install as an evaluation edition (180 day trial). Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  6. On the Installation location page, verify that sufficient free disk space is available, and then click Next. If necessary, click Browse to change the location where the Service Manager management server will be installed.

  7. On the System check results page, verify that prerequisites passed or at least passed with warnings, and then click Next.

  8. On the Configure the data warehouse databases page, click Staging and Configuration. In the Database server box, type the computer name of the computer that will host the two data warehouse databases. For example, type Computer 4, and then press the TAB key. Verify that Default appears in the SQL Server instance box.

    ImportantImportant
    A warning message appears if you are using the default collation (SQL_Latin1_General_CP1_CI_AS). Support for multiple languages in Service Manager is not possible when you are using the default collation. If later you decide to support multiple languages using a different collation, you have to reinstall SQL Server. See “Microsoft SQL Server 2008 with SP1” in the Planning Guide for System Center 2012 – Service Manager.

  9. In the list of the three databases, select Data Mart. In the Database server box, type the computer name of the server that will host the Data Mart database. For example, type Computer 4, and then press the TAB key. When Default appears in the SQL Server instance box, click Next.

  10. On the Configure additional data warehouse datamarts page, complete these steps:

    1. Click OM Data mart. In the Database server box, type the computer name of the computer that will host the Operations Manager data mart database. For example, type Computer 4, and then press the TAB key.

    2. Click CM Data mart. In the Database server box, type the computer name of the computer that will host the CM data mart database. For example, type Computer 4, and then press the TAB key.

    3. Click Next.

  11. On the Configure the data warehouse management group page, complete these steps:

    1. In the Management group name box, type a unique name for the group name.

      CautionCaution
      Management group names must be unique. Do not use the same management group name even when deploying a Service Manager management server and a Service Manager data warehouse management server. Furthermore, do not use the management group name that is used for Operations Manager. All data warehouse management group names have the prefix DW_.

    2. Click Browse, enter the user or group that you want to be the Service Manager administrator, and then click Next.

      noteNote
      The group Domain\Administrators is not allowed as a management group administrator.

  12. On the Configure the reporting server for the data warehouse page, follow these steps:

    1. In the Report server box, enter the name of the computer that will host the reporting server. In this example, this will be the computer that hosts the data warehouse database, enter Computer 4, and then press the TAB key.

      noteNote
      The URL that you are presented with might not be in the form of a fully qualified domain name (FQDN). If the URL as presented cannot be resolved in your environment, you will need to configure SQL Server Reporting URLs so that the FQDN is listed in the Web service URL field. For more information see the TechNet article Configure a URL (http://go.microsoft.com/fwlink/p/?LinkId=230712).

    2. Verify that Default is displayed in the Report server instance box.

    3. Because you followed the procedure “Manual Steps to Configure the Remote SQL Server Reporting Services” in the Deployment Guide for System Center 2012 – Service Manager (http://go.microsoft.com/fwlink/p/?LinkID=209670), select the I have taken the manual steps to configure the remote SQL Server Reporting Services as described in the Service Manager Deployment Guide check box, and then click Next.

  13. On the Configure the account for Service Manager services page, click Domain account, specify the user name, password, and domain for the account, and then click Test Credentials. After you receive a The credentials were accepted message, click Next.

    For example, enter the account information for the domain user SM_Acct.

  14. On the Configure the reporting account page, specify the user name, password, and domain for the account, and then click Test Credentials. After you receive a The credentials were accepted message, click Next.

  15. On the Configure Analysis Service for OLAP cubes page, in the Database server box, type the computer name of the server that will host the Analysis Services database, and then press the TAB key. When Default appears in the SQL Server instance box, click Next. For example, type Computer 4 in the Database server box.

    WarningWarning
    If you are installing SQL Server Analysis Services on a computer other than the computer hosting the data warehouse management server and there is a firewall in your environment, you must make sure that the proper firewall ports are opened. For more information, see the topic Port Assignments for Service Manager 2012 in the Planning Guide for System Center 2012 – Service Manager.

  16. On the Configure Analysis Services credential page, select a domain account, click Domain account, specify the user name, password, and domain for the account, and then click Test Credentials. After you receive a The credentials were accepted message, click Next.

    noteNote
    The account you specify here must have administrator rights on the computer hosting SQL Server Analysis Services.

  17. On the Help improve System Center Service Manager page, indicate your preference for participation in the Customer Experience Improvement Program. Optionally, click Tell me more about the program, and then click Next.

  18. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates. Select Initiate machine wide Automatic update if you want Windows Update to check for updates. Click Next.

  19. On the Installation summary page, click Install.

  20. On the Setup completed successfully page, we recommend that you leave Open the Encryption Backup or Restore Wizard selected, and then click Close. For more information about backing up the encryption key, see Completing Deployment by Backing Up the Encryption Key.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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