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How to Add, View, or Remove Related Configuration Item Information

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

You can use the following procedures to add information, such as related work items or files, to configuration items in System Center 2012 – Service Manager. The procedures in this topic describe only how to add items, but you can follow similar steps to view or remove items.

For example, when you are troubleshooting an incident, you might discover that a relationship exists between two or more objects. A work item to apply an application service pack might be related to more than one configuration item. You might need to update the configuration items to reflect that relationship.

Similarly, work items such as incidents, problems, and change requests are often interrelated. Related work items share some commonality with each other or with a configuration item. When a work item affects a particular configuration item, they are linked.

To add information to configuration items

  1. In the Service Manager console, click Configuration Items.

  2. In the Configuration Items pane, expand Configuration Items, and then expand Computers.

  3. Click All Windows Computers. In the All Windows Computers pane, double-click the computer to which you want to add information.

  4. In the computer form, click the Related Items tab.

    To add related services, people, and configuration items

    1. In the Configuration Items: Computers, Services, and People area, click Add.

    2. In the Select Objects dialog box, select a class from the Filter by class list to narrow the choices available in the Available objects list.

    3. In the Available objects list, select the items that you want to add, and then click Add.

    4. Click OK to close the dialog box and to add the selected items.

    To add related work items

    1. In the Related work items area, click Add.

    2. In the Select Objects dialog box, select a class from the Filter by class list to narrow the choices available in the Available objects list.

    3. In the Available objects list, select the work items that you want to add, and then click Add.

    4. Click OK to close the dialog box and to add the selected work items.

    To attach files

    1. In the Attached files area, click Add.

    2. In the Open dialog box, select the file that you want to add, and then click Open.

    3. In this release, do not attempt to open an attached file before you submit the form.

  5. Click OK to save the form.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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