Overview of Management Packs

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

Management packs in System Center 2012 – Service Manager are XML-based files that contain definitions for classes, workflows, views, forms, and reports. You can use management packs to do the following:

• Extend Service Manager with new objects

• Extend Service Manager with new behavior

• Store new custom objects that you created, such as forms or templates.

• Transport customizations to another Service Manager deployment or implement the customizations in a newer deployment

You can use management packs to extend Service Manager with the definitions and the information necessary to implement all or part of a service management process.

By default, the Service Manager installation folder contains several preimported management packs that enable core Service Manager features, such as incident management and change management.

Introduction to the Service Manager Authoring Guide