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How to Upgrade to System Center 2012 - Service Manager

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager

You can use the following procedures to upgrade your Service Manager environment to System Center 2012 – Service Manager. These procedures include steps for upgrading the data warehouse management server, the Service Manager management server, and the Service Manager console.

Data Warehouse Management Server

Use the following procedure to upgrade the data warehouse management server.

ImportantImportant
Make sure that you have stopped the data warehouse jobs before you continue. For more information, see How to Prepare Service Manager 2010 SP1 for Upgrade to System Center - 2012 Service Manager.

To upgrade the data warehouse management server

  1. Log on to the computer that will host the data warehouse management server by using an account that is a member of the Administrators group. This account must also be a local administrator.

  2. On the Service Manager installation media, double-click the Setup.exe to start the Service Manager Setup Wizard.

  3. On the Microsoft System Center 2012 page, click Upgrade Service Manager data warehouse management server.

  4. On the Prepare for upgrade page, select the two items indicating that you have read the appropriate sections in the System Center 2012 – Service Manager Upgrade Guide, and then click Next.

  5. On the Product registration page, type the appropriate information in the boxes. Read the Microsoft Software License Terms; if applicable, click I have read, understood, and agree with the terms of the license agreement; and then click Next.

  6. On the System check results page, ensure that the prerequisite check passed or at least passed with warnings, and then click Next.

  7. On the Configure Analysis Service for OLAP cubes page, in the Database server box, type the computer name of the server that will host the SQL Server Analysis Services (SSAS) database, and then press the Tab key. When Default appears in the SQL Server instance box, click Next.

    ImportantImportant
    If you are installing SSAS on a computer other than the computer that hosts the data warehouse management server and there is a firewall in your environment, you must make sure that the proper firewall ports are opened. For more information, see “Port Assignments for System Center 2012 - Service Manager” in the Planning Guide for System Center 2012 - Service Manager.

  8. On the Configure Analysis Services credential page, specify the user name, password, and domain for the account, and then click Test Credentials. After you receive a message saying “The credentials were accepted,” click Next.

  9. On the Help improve System Center page, indicate your preference for participation in the Customer Experience Improvement Program and in Error Reporting. As an option, click Tell me more about the program, and then click Next.

  10. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates, and then click Next.

  11. On the Configuration Summary page, read the information that is provided, and, if it is accurate, click Install.

  12. On The upgrade was completed successfully page, if you have already backed up the encryption key, clear the Open the Encryption Backup or Restore Wizard check box, and then click Close.

Service Manager Management Server

Use the following procedure to upgrade the Service Manager management server.

To upgrade the Service Manager management server

  1. Log on to the computer that will host the Service Manager management server by using an account that is a member of the Administrators group.

  2. On the Service Manager installation media, double-click the Setup.exe to start the Service Manager Setup Wizard.

  3. On the Microsoft System Center 2012 page, click Upgrade Service Manager management server.

  4. On the Prepare for upgrade page, select the two items indicating that you have read the appropriate sections in the Upgrade Guide for System Center 2012 – Service Manager, and then click Next.

  5. On the Product registration page, type the appropriate information in the boxes. Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  6. On the System check results page, ensure that the prerequisite check passed or at least passed with warnings, and then click Next.

  7. On the Configuration Summary page, read the information that is provided, and, if it is accurate, click Install.

  8. On the The upgrade was completed successfully page, if you have already backed up the encryption key, clear the Open the Encryption Backup or Restore Wizard check box, and then click Close.

Service Manager Console

Use the following procedure to upgrade the Service Manager console.

To upgrade the Service Manager Console

  1. Log on to the computer that will host the Service Manager console by using an account that is a member of the Administrators group.

  2. On the Service Manager installation media, double-click the Setup.exe to start the Service Manager Setup Wizard.

  3. On the Microsoft System Center 2012 page, click Upgrade Service Manager console.

  4. On the Prepare for upgrade page, select the two items indicating that you have read the appropriate sections in the Upgrade Guide for System Center 2012 – Service Manager, and then click Next.

  5. On the Product registration page, read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  6. On the System check results page, ensure that the prerequisite check passed or at least passed with warnings, and then click Next.

  7. On the Configuration Summary page, read the information that is provided, and, if it is accurate, click Install.

  8. On The upgrade was completed successfully page, click Close.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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