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How to Synchronize an Active Directory Connector

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

To ensure that the System Center 2012 – Service Manager database is up to date, the Active Directory connector synchronizes with Active Directory Domain Services (AD DS) every hour after the initial synchronization. However, you can use the following procedure to manually synchronize the connector and validate that it is synchronized.

To manually synchronize an Active Directory connector

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, and then click Connectors.

  3. In the Connectors pane, select the Active Directory connector that you want to synchronize.

  4. In the Tasks pane, under the name of the connector, click Synchronize Now.

    noteNote
    Depending on the amount of data that is imported, you might have to wait for the import to be completed.

To validate that an Active Directory connector synchronized

  1. In the Service Manager console, click Configuration Items.

  2. In the Configuration Items pane, expand Printers, and then click All Printers. Verify that any new printers in AD DS appear in the middle pane.

  3. Expand Computers, and then click All Windows Computers. Verify that any new computers in AD DS appear in the middle pane.

  4. In the Service Manager console, click Configuration Items.

  5. In the Configuration Items pane, click Users. Verify that any new users and groups in AD DS appear in the middle pane.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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