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Completing Deployment by Backing Up the Encryption Key

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

When you deployed your System Center 2012 – Service Manager management server and database, an encryption key was created so that data between the Service Manager and data warehouse management servers and their associated databases could be encrypted. When you deployed the Self-Service Portal, an encryption key was created so that data between the Self-Service Portal and the Service Manager database could be encrypted.

Your disaster recovery strategy depends on you backing up the encryption keys as soon as you complete the Service Manager installation. After you back up the encryption keys and store them in a safe location, you can recover from software or hardware failures on the Service Manager management servers, data warehouse management servers, and Self-Service Portal.

Use the Encryption Key Backup or Restore Wizard and the following procedures to back up and restore encryption keys on the Service Manager management servers and Self-Service Portal. This wizard is located on the Service Manager installation media in the Tools\SecureStorageBackup folder.

To back up the encryption key

  1. Log on to the computer that hosts the Service Manager management server, data warehouse management server, or Self-Service Portal by using an account that is a member of the Administrators group.

  2. In Windows Explorer, open the Tools\SecureStorageBackup folder on the installation media.

  3. Right-click SecureStorageBackup.exe, and then click Run as administrator to start the Encryption Key Backup or Restore Wizard.

  4. On the Introduction page, click Next.

  5. On the Backup or Restore? page, select Backup the Encryption Key, and then click Next.

  6. On the Provide a Location page, type the path and file name for the encryption key. For example, if you want to specify the file name SMBackupkey.bin as the encryption key and save the key on the server MyServer in the Backup folder, type \\MyServer\Backup\SMBackupkey.bin, and then click Next.

  7. On the Provide a Password page, type a password that contains at least eight characters in the Password box. In the Confirm Password box, re-enter the same password, and then click Next.

    noteNote
    Recovery of the password is not possible if it is lost or forgotten.

  8. After you receive the message “Secure Storage Backup Complete,” click Finish.

To restore the encryption key

  1. Log on to the computer that hosts the Service Manager management server, data warehouse management server, or Self-Service Portal by using an account that is a member of the Administrators group.

  2. In Windows Explorer, open the Tools\SecureStorageBackup folder on the installation media.

  3. Right-click SecureStorageBackup.exe, and then click Run as administrator to start the Encryption Key Backup or Restore Wizard.

  4. On the Introduction page, click Next.

  5. On the Backup or Restore? page, select Restore the Encryption Key, and then click Next.

  6. On the Provide a Location page, type the path and file name for the encryption key. For example, if you want to specify the file name SMBackupkey.bin for the encryption key and save the key on the server MyServer in the Backup folder share, type \\MyServer\Backup\SMBackupkey.bin, and then click Next.

  7. On the Provide a Password page, type the password that you used to back up the encryption key in the Password box. In the Confirm Password box, re-enter the same password, and then click Next.

  8. After you receive the message, Secure Storage Key Restore Complete, click Finish.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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