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How to Edit a Service Request
Updated: December 20, 2012
Applies To: System Center 2012 - Service Manager, System Center 2012 SP1 - Service Manager
In System Center 2012 – Service Manager, service requests are often created by end users by accessing the service catalog from the Self-Service Portal or by submitting email requests, and you might need to update a service request with additional information. You can use the following procedure to update a service request in the Service Manager console.
To edit a service request using the Service Manager console
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In the Service Manager console, expand Work Items, expand Service Request Fulfillment, and then select a subnode, such as Assigned To Me.
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In the list, select a service request to edit, and then in the Tasks pane under <Service Request ID – Service Request Name>, click Edit. For example, select Request Membership to Active Directory Group.
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In the <SR<ID>: ServiceRequestName> form in the Affected user box, select the user who submitted the service request. For example, select Joe Andreshak.
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Update any information in form as necessary, and then click OK to close the form.
See Also
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For additional resources, see Information and Support for System Center 2012.
Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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