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How to Configure Notification Channels

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

You can use the following procedures to configure notification channels in System Center 2012 – Service Manager and validate the configuration. Notification channels are the method by which notification messages are sent to users. You use the Configure E-Mail Notification Channel dialog box to configure and enable email notifications that Service Manager sends to a Simple Mail Transfer Protocol (SMTP) server.

noteNote
In this release of Service Manager, only email notification is supported.

To configure email notifications

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notifications, and then click Channels.

  3. In the Channels pane, click E-Mail Notification Channel.

  4. In the Tasks pane, under E-Mail Notification Channel, click Properties to open the Configure E-Mail Notification Channel dialog box.

  5. Select the Enable e-mail notifications check box.

  6. Click Add. In the Add SMTP Server dialog box, type the fully qualified domain name (FQDN) of the SMTP server that you want to use. For example, type Exchange01.Woodgrove.Com.

  7. In the Port number box, type or select the SMTP port number that you want to use. For example, select 25.

  8. In the Authentication method box, select either Anonymous or Windows Integrated. For example, select Anonymous. Then, click OK.

  9. In the Return e-mail address box, type the email address of the service account that is used during setup. For example, type smadmin@woodgrove.com.

  10. In the Retry primary after box, type or select the number of seconds that you want Service Manager to wait before it tries to resend outgoing email notifications. For example, select 25.

  11. Click OK to close the dialog box.

To validate email notification configuration

  1. In the Channels pane, click E-Mail Notification Channel.

  2. In the Tasks pane, under E-Mail Notification Channel, click Properties to open the Configure E-Mail Notification Channel dialog box.

  3. Verify that the configuration you entered is correct.

Windows PowerShellYou can use a Windows PowerShell command to complete these tasks, as follows:

  • For information about how to use Windows PowerShell to set the properties of an email notification channel in Service Manager, see Set-SCSMChannel.

  • For information about how to use Windows PowerShell to retrieve the Email Notification channels that are defined in Service Manager, see Get-SCSMChannel.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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