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How to Copy Request Offerings and Service Offerings

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

After you create a request offering or a service offering in System Center 2012 – Service Manager, you can copy the offering so that you can easily modify the copied offering.

You can use the following procedures to copy a request offering and a service offering. Keep in mind that if you copy a published catalog item, the published status of the copy is set to Draft.

To copy a request offering

  1. In the Service Manager console, select Library.

  2. In the Library pane, expand Service Catalog, expand Request Offerings, and then select All Request Offerings.

  3. In the All Request Offerings list, select the request offering that you want to copy, and then in the Tasks pane under <RequestOfferingName>, click Create a Copy to open the Copy Request Offering dialog box.

  4. In the dialog box, you can optionally select Also create a copy of the template referred to in this Request Offering to create a copy of the template.

  5. Optionally, you can change the management pack where information about the copied request offering is stored or you can create a new management pack.

  6. Click OK to close the dialog box and create the copy.

  7. The copied item appears in the list, with a prefix of Copy of. For example, your copy might have the name Copy of Access to Active Directory Group.

To copy a service offering

  1. In the Service Manager console, select Library.

  2. In the Library pane, expand Service Catalog, expand Service Offerings, and then select All Service Offerings.

  3. In the All Service Offerings list, select the service offering that you want to copy, and then in the Tasks pane under <ServiceOfferingName>, click Create a Copy to open the Copy Service Offering dialog box.

  4. Optionally, you can change the management pack where information about the copied service offering is stored or you can create a new management pack.

  5. Click OK to close the dialog box and create the copy.

  6. The copied item appears in the list, with a prefix of Copy of. For example, your copy might have the name Copy of Access Services.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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