How to Determine Status and Progress for a Change Request in the Release Record

1. In the Service Manager console, open the Work Items workspace, in the Work Items pane, expand Release Management, and then select Release Management.

2. In the Work Items pane, under Release Management, select the Release Records: In Progress.

3. In the Release Records: In Progress view, double-click the record of interest to open it.

4. Click the Activities tab to view the list of proposed changes and dependent activities they contain. Optionally, you change the activities view by clicking either Diagram View or List View.

5. You can view records by using any of the following methods:

   • Mouse scrolling:
     
     
     • You can scroll through activities to find activities that are linked to change requests.
       
       
     • You can find the release management activity showing that it is linked to the specific change request by looking for an indicator icon and viewing its properties while in either diagram view or list view.
       
       
     • The following information is shown for all activities:
       
       
       • Change request ID
         
         
       • Change request title
         
         
       • Change request status indicator icon
         
         
       • Change Management–dependent activity ID
         
         
       • Change Management–dependent activity title
         
         
       • Activity status indicator icon
         
         
   • Using search:
     
     
     • You can search for and view an activity by searching with any of the following information:
       
       
       • Change request ID
         
         
       • Keywords from the linked change request’s title
         
         
       • Change activity’s ID
         
         
       • Keywords from the dependent activity’s title
         
         
   • Filtering:
     
     
     • You can filter any returned search results by keywords and also by criteria such as class, last modified dates, and name.
       
       
   • Using the list view:
     
     
     • When you are using the list view, you can add and remove columns, sort by column, filter by value in a column, and use other functionality of elements in the list.
       
       
   • Using the diagram view:
     
     
     • When you are using the diagram view, you can use the zoom in, zoom out, mini-map, and find on diagram actions.
       
       

6. You can double-click an activity to view its status and the details of its progress.

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