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How to Review Incidents with SLA Information
Updated: December 20, 2012
Applies To: System Center 2012 - Service Manager, System Center 2012 SP1 - Service Manager
You can use the following procedure to view incidents that have a service level objective associated with them in System Center 2012 – Service Manager.
To review incidents with SLA information
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In the Service Manager console, click Work Items.
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In the Work Items pane, expand Incident Management, and then click Incidents with Service Level Warning or Incidents with Service Level Breached.
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In the list of incidents, notice the time that is displayed for Service Level Target.
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For additional resources, see Information and Support for System Center 2012.
Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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