How to Review Incidents with SLA Information
Updated: November 1, 2013
Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager
You can use the following procedure to view incidents that have a service level objective associated with them in System Center 2012 – Service Manager.
To review incidents with SLA information
In the Service Manager console, click Work Items.
In the Work Items pane, expand Incident Management, and then click Incidents with Service Level Warning or Incidents with Service Level Breached.
In the list of incidents, notice the time that is displayed for Service Level Target.
For additional resources, see Information and Support for System Center 2012.
Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.