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Troubleshoot Certificate Problems

Updated: November 14, 2011

Applies To: Windows HPC Server 2008 R2

The following table lists some common problems when configuring a management certificate in a Windows Azure node template or when deploying Windows Azure nodes, along with possible causes and resolution steps.

 

Problem Possible causes Resolution

No certificate available when browsing for management certificates

  • Private key certificate is not imported to a required certificate store

  • Certification authority of root certificate is not trusted

Import the certificate to all required certificate stores. For more information, see Import the Certificate in PFX Format.

noteNote
The required certificate stores in Windows HPC Server 2008 R2 with SP3 differ from those in Windows HPC Server 2008 R2 with SP1 or SP2 and provide a more secure configuration.

There was a problem with the certificate with thumbprint: <thumbprint> error after entering a certificate thumbprint or selecting a certificate

  • Certificate thumbprint is not properly formatted or does not correspond to a certificate in a required certificate store

  • Certificate chain is broken

  • Certificate is not properly imported into a certificate store

  • Certificate is expired

  • Ensure that the certificate thumbprint contains the required number of characters, does not contain spaces, and corresponds to the proper authentication certificate.

  • Verify that the certification authority that issued the certificate is trusted. For more information, see Configure the Management Certificate as a Trusted Root Certificate.

  • In the Certificates snap-in, double-click the certificate and check that the certificate does not display configuration errors such as The CA Root certificate is not trusted or The certificate has expired or is not yet valid.

The remote server returned an error: (403) Forbidden error message after entering a valid certificate thumbprint or browsing to select a certificate.

Certificate is not added to the Windows Azure subscription

Add the certificate to the Windows Azure subscription. For more information, see Add the Certificate to the Windows Azure Subscription.

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