Clicking Load Data in the E-mail Router Configuration Manager displays no users
|Clicking Load Data in the E-mail Router Configuration Manager displays only users who have the Forward mailbox or the E-mail Router option selected.|
Verify the options that are set for the Microsoft Dynamics CRM user.
To check user options
Open Microsoft Dynamics CRM.
Click Settings, click Administration, and then open the user record.
Verify that the user has an e-mail address in the Primary E-mail field in Microsoft Dynamics CRM.