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User cannot resolve e-mail

A Microsoft Dynamics CRM user cannot resolve e-mail messages to Microsoft Dynamics CRM if the e-mail address that is created for the Microsoft Dynamics CRM user record is not found on the Microsoft Exchange server.

Resolution

You can add the e-mail address that is created for the Microsoft Dynamics CRM user to Exchange as a second e-mail address. After you do that, the Rule Deployment Wizard can resolve the user’s e-mail account to the user record in Microsoft Exchange.

noteNote
You cannot use the Rule Deployment Wizard to deploy rules to mailboxes in Microsoft Exchange Online.

To add a second e-mail address in Microsoft Exchange Server 2007

  1. On the Microsoft Exchange server, click Start, click All Programs, click Microsoft Exchange Server 2007, and then click Exchange Management Console.

  2. Expand Recipient Configuration and then click Mailbox.

  3. Right-click the user and then click Properties.

  4. Under the E-Mail Address click Add, type the e-mail address that is used in Microsoft Dynamics CRM, and then click OK.

  5. Re-run the Rule Deployment Wizard.

To add a second e-mail address in Microsoft Exchange Server 2003

  1. On the Microsoft Exchange server, click Start, click All Programs, click Microsoft Exchange, and then click Active Directory Users and Computers.

  2. Expand domain name, and then locate the user account.

  3. Right-click the user, click Properties, point to E-Mail Address, point to New, click SMTP Address, type the e-mail address that is used in the Microsoft Dynamics CRM, and then click OK.

  4. Re-run the Rule Deployment Wizard.

 
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