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Update Microsoft Dynamics CRM 2013

Applies To: Microsoft Dynamics CRM 2013

With Microsoft Dynamics CRM 2013, you have several options that help make your deployment run optimally, reliably, and securely. In most situations where Microsoft Dynamics CRM is running in a production environment, we recommend that you apply the latest update for all CRM applications shortly after the update becomes available.

On-premises versions of Microsoft Dynamics CRM use two kinds of update technology:

  • Setup updates, which can be applied as part of the Setup process.

  • Application updates, which are provided in either an update rollup or a service pack.

Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) includes all updates that are contained in Microsoft Dynamics CRM 2013 Update Rollup 2, as well as new updates. Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) also includes new features. Some new features are enabled using Product updates.

For a description of features that are included with Microsoft Dynamics CRM 2013 Service Pack 1 (SP1), see What's new for administrators in Microsoft Dynamics CRM 2013

Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) can be applied to the following CRM versions:

  • Microsoft Dynamics CRM 2013

  • Microsoft Dynamics CRM 2013 Update Rollup 1

  • Microsoft Dynamics CRM 2013 Update Rollup 2

ImportantImportant
Important note icon Once installed, Microsoft Dynamics CRM 2013 Service Pack 1 can’t be uninstalled.

More information: Description of Microsoft Dynamics CRM 2013 Service Pack 1.

After you apply Microsoft Dynamics CRM 2013 Service Pack 1 (SP1), some new features are disabled by default, but can be enabled by Microsoft Dynamics CRM system administrators using Install Product Updates in the Settings area.

ImportantImportant
Important note icon Installing product updates is a one-way process. Once installed, the product updates can’t be uninstalled.

For more information, see Install product updates.

Microsoft Dynamics CRM 2013 Setup update, also known as self-healing Setup, makes sure that you have the latest version of Setup. By using this feature, you can update the Setup program, before it installs anything on the computer, for the following CRM server applications:

  • Microsoft Dynamics CRM Server 2013

  • Microsoft Dynamics CRM Reporting Extensions

  • Microsoft Dynamics CRM Report Authoring Extension

  • Microsoft Dynamics CRM Language Pack

  • Microsoft Dynamics CRM Email Router

To use Setup update, select Get updates for Microsoft Dynamics CRM during Setup. For Microsoft Dynamics CRM for Microsoft Office Outlook, Setup update applies the latest published update rollup at the end of Setup.

Microsoft Dynamics CRM regularly publishes updates in an update rollup format, which is a collection of software updates. Microsoft fully tests and supports installing any update rollup for Microsoft Dynamics CRM at the time of its release.

Microsoft Dynamics CRM 2013 is engineered to use Microsoft Update, a service that can automatically download and install updates to Microsoft applications, such as Microsoft Dynamics CRM Server 2013, Microsoft Dynamics CRM Reporting Extensions, Microsoft Dynamics CRM Report Authoring Extension, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM Language Pack, and Microsoft Dynamics CRM Email Router.

During installation or upgrade of a CRM 2013 application, Setup asks whether you want to opt in, which sets Microsoft Update to apply automatic updates. If you don’t want to apply automatic updates during Setup, you can enable this feature later by turning on automatic updates in the Windows Update area of Control Panel. More information: Turn automatic updating on or off and Change how Windows installs or notifies you about updates.

When you enable Microsoft Update, updates are automatically downloaded for Microsoft Dynamics CRM and for any other Microsoft applications that are enabled to use Microsoft Update.

If you don’t want to use Microsoft Update, you can still download update rollups from the Microsoft Download Center and manually install them or push them out to the appropriate computers by using Windows Server Update Services (WSUS). More information: Windows Server Update Services.

To manually apply an update, see the Microsoft Dynamics CRM 2013 updates and hotfixes article for information about a specific update rollup.

An update rollup may require updates to required components, such as the Microsoft .NET Framework or even an earlier Microsoft Dynamics CRM 2013 update rollup. For more information about such requirements, see the Microsoft Knowledge Base (KB) article for the update rollup.

Each update package file corresponds to a Microsoft Dynamics CRM 2013 application and uses the form CRM_version-application-KB_Article_Number-Language-platform.exe. One example is CRM2013-Client-KB2891271-ENU-amd64.exe, which is Microsoft Dynamics CRM 2013 Update Rollup 1 for the 64-bit English (US) version of CRM 2013 for Outlook.

Yes. Currently, the following update rollup releases are planned.

  • A third update rollup for Microsoft Dynamics CRM 2013. This update rollup will contain all Microsoft Dynamics CRM 2013 Update Rollup 2 fixes and fixes that are specific to CRM 2013. Notice that it won’t contain the new features that are available with Microsoft Dynamics CRM 2013 Service Pack 1 (SP1).

  • A first update rollup for Microsoft Dynamics CRM 2013 Service Pack 1 (SP1). This update rollup will contain some fixes that are included in the third update rollup for CRM 2013 and fixes that are specific to CRM 2013 SP1.

The latest Microsoft Dynamics CRM 2013 update rollup is described in the article Microsoft Dynamics CRM 2013 updates and hotfixes.

In most situations, we recommend that you apply the latest update rollup. Microsoft fully tests and supports installing any update rollup for Microsoft Dynamics CRM at the time of its release. For help and support contact information, see Microsoft Dynamics CRM Customer Service and Support.

Some individual updates may require a Windows registry modification or require you to run a script to finish. For more information about any additional configuration that may be required after you install an update rollup, see the section “Hotfixes and updates that you have to enable or configure manually” in the article that accompanies the update rollup.

Yes, update rollups are typically cumulative. This means that the problems that are fixed in an update rollup are also fixed in later update rollups. For example, Microsoft Dynamics CRM 2013 Update Rollup 2 contains all the fixes and feature improvements that are included in Microsoft Dynamics CRM 2013 Update Rollup 1.

In most cases, you don’t have to apply an earlier update rollup because update rollups are cumulative. However, some update rollups require an earlier update rollup. More information: Update rollup requirements

The Microsoft Dynamics CRM Engineering Team is committed to releasing update rollups approximately every 3 months.

If you want to know when updates are released for Microsoft Dynamics CRM, you can sign up to receive email notifications. Notifications may include information about security updates, updates to Microsoft Dynamics CRM that address feature requests from customers, or the release of a new version. You can sign up for these email notifications by using either of the two methods that follow.

From a computer that is running a Microsoft Dynamics CRM client application:

  1. Go to Settings > Administration > Product Updates.

  2. In the Microsoft Dynamics CRM Product Updates form, sign in to the Microsoft account service.

  3. Select the Subscribe box, confirm your email format, email address, and privacy options, and then click Continue.

Alternatively, you can receive notifications from the Microsoft Dynamics CRM Team Blog by subscribing to the RSS feed. Posts in a variety of topics are published to the blog almost daily, and when an update rollup is released, you’ll typically receive a corresponding blog post about the release via the RSS feed.

For server roles and server role groups, you must apply the same update rollup to them before you bring them back online. Similarly, if you have Microsoft Dynamics CRM Server 2013 installed on multiple computers, such as in a Network Load Balancing (NLB) configuration, you must update all the nodes in the NLB cluster before you bring them back online. A mixed deployment of Microsoft Dynamics CRM servers or server roles that are running different update rollup versions is not supported.

Microsoft Dynamics CRM for Microsoft Office Outlook clients typically function correctly when you connect to a CRM server that has the following update rollup deployment configurations:

  • CRM for Outlook clients that are running an earlier update rollup than the server, which is running the next update rollup. For example, your client is running Update Rollup 1 for CRM 2013 for Outlook, and it is connected to a server that is running Update Rollup 2 for Microsoft Dynamics CRM Server 2013.

  • CRM 2013 for Outlook clients that are running a later update rollup than the Microsoft Dynamics CRM server, which is running the earlier update rollup. For example, your client is running Update Rollup 2 for CRM for Outlook, and it is connected to a server that is running Update Rollup 1 for Microsoft Dynamics CRM Server 2013.

For optimal user experience, we recommend that you apply update rollups to your clients soon after you update the servers that are running Microsoft Dynamics CRM Server 2013.

On a server that is running the Microsoft Dynamics CRM Deployment Administration Server role, use either of the following methods:

  • Start Deployment Manager. Click Servers and for each server view the version number that is in the Version column that corresponds with the build number of the update. For example, the build number for the originally released version of Microsoft Dynamics CRM Server 2013 as displayed in Deployment Manager is 6.0.0000.0809.

  • Run the following Windows PowerShell command. The version is listed in the output.

    Get-CrmServer
    

You can check whether an update rollup is applied to a Microsoft Dynamics CRM server or client application by using any of these methods:

  • Open Control Panel, open Programs and Features, click View installed updates, and then look for the Microsoft Dynamics CRM 2013 application in the list.

  • View the details of a Microsoft Dynamics CRM binary file, such as the CrmVerServer.dll file, in \Program Files\Microsoft Dynamics CRM\Server for Microsoft Dynamics CRM Server 2013. To view the file details, right-click the file, click Properties, click the Version tab, and then view the file version.

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