The E-mail Router performs the following tasks:
Routes incoming email messages to Microsoft Dynamics CRM.
Sends email messages generated from Microsoft Dynamics CRM.
The E-mail Router is required for users or queues that do not use Microsoft Dynamics CRM for Outlook. The E-mail Router can be installed on various versions of the Microsoft Windows operating system. For a list of supported Windows versions, see Microsoft Dynamics CRM 2011 E-mail Router software requirements in the Planning Guide. The computer on which you install the E-mail Router must have a connection to a Microsoft Exchange Server or to a POP3/SMTP email server.
The E-mail Router contains the following components:
The E-mail Router service ("Microsoft CRM Email Router") and the E-mail Router configuration files.
The E-mail Router Configuration Manager. You use this wizard to configure the E-mail Router service.
The Rule Deployment Wizard. This wizard lets you deploy rules that are used to route email messages to a forward mailbox from the mailbox of a user or queue. The Rule Deployment Wizard does not work with POP3/SMTP email servers. For more information, see “Deploy inbox rules” in Configure the E-mail Router in this guide.
|Only message class types that start with IPM.Note are tracked and saved in Microsoft Dynamics CRM. For a list of known message class types, see Office Dev Center: Item Types and Message Classes.|
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