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Web application requirements for Microsoft Dynamics CRM 2013

Applies To: Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM Online

This section lists the hardware and software requirements for the Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online web and mobile device client applications.

The following table lists the minimum and recommended hardware requirements for the Microsoft Dynamics CRM web application.

 

Component Minimum Recommended

Processor

2.9 gigahertz (GHz) or faster x86- or x64-bit dual core processor with SSE2 instruction set

3.3 gigahertz (GHz) or faster 64-bit dual core processor with SSE2 instruction set and 3 MB or more L3 cache

Memory

2-GB RAM

4-GB RAM or more

Display

Super VGA with a resolution of 1024 x 768

Super VGA with a resolution of 1024 x 768

Running Microsoft Dynamics CRM on a computer that has less than the recommended requirements may result in inadequate performance.

Network requirements

Microsoft Dynamics CRM is designed to work best over networks that have the following elements:

  • Bandwidth greater than 50 KBps

  • Latency under 150 ms

Notice that these values are recommendations and don’t guarantee satisfactory performance.

The following two sections list the supported operating systems and versions for the Microsoft Dynamics CRM web application when you run Internet Explorer.

The following operating systems are supported for the Microsoft Dynamics CRM web application:

  • Windows 8.1 supported when you use Internet Explorer 11

  • Windows 8 supported when you use Internet Explorer 10

  • Windows 7 (all versions)

  • Windows Vista (all versions)

ImportantImportant
Compatibility with Windows 8.1 and Internet Explorer 11 requires at least Microsoft Dynamics CRM 2013 Update Rollup 2.

Compatibility with Windows 8.1 Update for x64-based Systems (KB2919355) requires at least Microsoft Dynamics CRM 2013 Service Pack 1 Update Rollup 1 or Microsoft Dynamics CRM 2013 Update Rollup 3. More information: Compatibility for client computers running Windows 8.1 Update for x64-based Systems (KB2919355)

The Microsoft Dynamics CRM web application can run in any of the following Internet Explorer versions:

  • Internet Explorer 11

  • Internet Explorer 10

  • Internet Explorer 9

  • Internet Explorer 8

ImportantImportant
Internet Explorer 7 isn’t supported with Microsoft Dynamics CRM 2013 on-premises versions or Microsoft Dynamics CRM Online.

Compatibility with Windows 8.1 and Internet Explorer 11 requires at least Microsoft Dynamics CRM 2013 Update Rollup 2.

Internet Explorer 10 and Internet Explorer 11 that have the new Windows UI optimized for touch devices are only supported for use with the areas of Microsoft Dynamics CRM that have the modern user interface. For more information about Internet Explorer browser experience modes, see Internet Explorer on Windows 8.

Using plug-ins or other third-party extensions in your browser can increase load times on pages with lists of data.

The Microsoft Dynamics CRM web application can run in any of the following web browsers running on the specified operating systems.

  • Mozilla Firefox (latest publicly released version) running on Windows 8.1 or Windows 8, Windows 7, or Windows Vista

  • Google Chrome (latest publicly released version) running on Windows 8.1 or Windows 8, Windows 7, Windows Vista, or Google Nexus 10 tablet

  • Apple Safari (latest publicly released version) running on Mac OS X 10.8 (Mountain Lion), 10.9 (Mavericks), or Apple iPad

To find the latest release for these web browsers, visit the software manufacturer’s website.

ImportantImportant
Using plug-ins or other third-party extensions in your browser can increase load times on pages with lists of data.

To use Microsoft Dynamics CRM with Microsoft Office integration features, such as Export to Excel and Mail Merge, you must have one of the following Microsoft Office versions on the computer that is running the Microsoft Dynamics CRM web application:

  • Microsoft Office 365

  • Microsoft Office 2013

  • Microsoft Office 2010

  • Microsoft Office 2007

ImportantImportant
Microsoft Office 2003 versions aren’t supported for use with Microsoft Dynamics CRM 2013.

The Reporting Services Microsoft ActiveX control is required to print reports. If a user tries to print a report, but the control isn’t installed, the user will be prompted to install it. The installer package is named RSClientPrint.cab and can found on the Microsoft SQL Server Reporting Services server at <drive>:\Program files\Microsoft SQL Server\<MSSQL>\Reporting Services\ReportServer\bin.

See Also

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