What's new in Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online
Applies To: Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM Online
Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online include several new features that offer flexibility, scalability, and ease of use.
Ready to upgrade to the latest? This topic describes what’s new in Microsoft Dynamics CRM 2013 Service Pack 1 and Microsoft Dynamics CRM Online Spring ‘14.
This topic provides information to help you plan your upgrade from Microsoft Dynamics CRM 2011 to Microsoft Dynamics CRM 2013.
In support of the latest technologies and in compliance with the Microsoft Support Lifecycle, obsolete platform products and technologies will no longer be supported in Microsoft Dynamics CRM 2013. More information: What’s changing in the next major release
Here are some new application features included with Microsoft Dynamics CRM 2013.
Improved user interface. Much of the user interface has been improved to provide better touch support, drive efficiencies, and minimize the number of window popups.
Database encryption. Organization database encryption is enabled for a set of default entity attributes that contain sensitive information, such as user names and email passwords. This feature can help organizations meet FIPS 140-2 compliance. Encryption keys can be viewed and changed in Microsoft Dynamics CRM. More information: Data encryption
Mobile apps. Access important customer information from your phone or tablet with the new smartphone and tablet apps. For more information, see CRM for Tablets and Phones. For device support, see Mobile phone support for Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online and Tablet support for Microsoft Dynamics CRM 2013 and CRM Online.
This section lists new deployment features available with Microsoft Dynamics CRM 2013 (on-premises).
The Volume Shadow Service (VSS) Writer service provides support for Data Protection Manager to simplify data backup and recovery. More information: Microsoft Dynamics CRM 2013 VSS writer
Server-side synchronization provides server-to-server synchronization of email messages, tasks, contacts, and appointments between Microsoft Dynamics CRM 2013 and Microsoft Exchange Server or POP3/SMTP email systems. To use this functionality you don’t have to install and maintain a separate application. More information: Server-side synchronization of email, appointments, contacts, and tasks
The Microsoft Dynamics CRM 2013 Best Practices Analyzer is a diagnostic tool that gathers information from installed Microsoft Dynamics CRM 2013 server roles and builds a report of best practices and recommended solutions based on the existing deployment. More information: Microsoft Dynamics CRM 2013 Best Practices Analyzer (BPA)
As part of the upgrade from Microsoft Dynamics CRM 2011 to Microsoft Dynamics CRM 2013, all organization databases will have the entitynameBase and entitynameExtensionBase tables merged into a single entitynameBase table. Reducing the number of tables in the organization database can improve overall performance of transactional operations in CRM.
However, for enterprise customers with organization databases having large and complex customizations or solutions, the table merge may take several hours to complete. You can perform the merge as a separate operation to reduce application downtime caused by the upgrade. More information: Run the base and extension table merge as a separate operation
ConceptsPlanning Guide for Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online
Microsoft Dynamics CRM 2013 editions and licensing
Microsoft Dynamics CRM system requirements and required technologies
What's new for administrators in Microsoft Dynamics CRM 2013 and CRM Online
What's new for customization
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