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Uninstall or repair Microsoft Dynamics CRM for Outlook

Applies To: Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM Online

noteNote
If an uninstallation is not completed while you are logged on to the client computer as the user who originally installed the application, the offline database will remain attached to the instance of Microsoft SQL Server Express. After the uninstall is complete, you can manually detach the offline database.

When you uninstall CRM for Outlook, the program files are removed and the application is no longer available. Instead of uninstall, you can disable CRM for Outlook. To disable, start Microsoft Dynamics CRM 2013Diagnostics. On the Advanced Troubleshooting tab, click Disable, and then click Save. Later, you can enable CRM for Outlook by following the same procedure.

Uninstall or Repair

To uninstall or repair CRM for Outlook, select from the following available options. Before you select an option, you must start Programs and Features in Control Panel.

  1. On the Uninstall or change a program page, click Microsoft Dynamics CRM 2013 for Microsoft Office Outlook, and then click Uninstall/Change. The Microsoft Dynamics CRM 2013 for Outlook Setup wizard starts.

  2. On the Choose the installation you want page, click Uninstall.

  3. When the wizard finishes, click Close.

noteNote
Uninstalling CRM for Outlook might require that you restart the computer.

  1. On the Uninstall or change a program page, click Microsoft Dynamics CRM 2013 for Microsoft Office Outlook, and then click Uninstall/Change. The Microsoft Dynamics CRM 2013 for Outlook Setup wizard starts.

  2. On the Choose the installation you want page, click Repair.

  3. When the wizard finishes, click Close.

The following files, although installed during Microsoft Dynamics CRM 2013 for Outlook Setup, are not removed when you uninstall CRM for Outlook.

  • *Program Files\Microsoft Dynamics CRM\Client\ConfigWizard\CrmForOutlookInstaller.exe

  • Windows\CrmClient.mif

*The default folder name is Program Files or Program Files (x86).

See Also

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