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Planning your deployment of Microsoft Dynamics CRM 2015

Applies To: CRM 2015 on-prem, CRM Online

For larger organizations, planning Microsoft Dynamics CRM (on-premises) or Microsoft Dynamics CRM Online, like any enterprise-wide software, is a significant task. This guide is written for the team of people responsible for planning Microsoft Dynamics CRM, and provides information and tools that are needed to design a successful implementation. In smaller organizations, several roles may be filled by one person. In larger organizations, each role may be divided among several people. These roles include the following:

  • Business managers. Responsible for determining how your business will use Microsoft Dynamics CRM. This includes mapping your processes to Microsoft Dynamics CRM, deciding on default values, and identifying any required customizations.

  • Customization technical staff. Responsible for implementing the planned customizations.

  • Network technical staff. Responsible for determining how Microsoft Dynamics CRM will be deployed on the network and how users will access the system.

  • Project manager. Responsible for managing an enterprise-wide implementation project.

Organizations that implement Microsoft Dynamics CRM software may use the services of an independent software vendor (ISV) or value-added reseller, a consultant, or other organization that is partnered with Microsoft and will help you with implementing and maintaining your Microsoft Dynamics CRM installation. Because of this assumption, there may be references in this guide to these "partners" who are expected to provide services to you.

These resources are available to help you plan a deployment of Microsoft Dynamics CRM (on-premises) or Microsoft Dynamics CRM Online.

Microsoft Dynamics Sure Step is a full customer lifecycle methodology for all Microsoft Dynamics solutions, providing the Microsoft ecosystem with comprehensive sales through delivery guidance, project management discipline alignment and field-driven best practices. Microsoft Dynamics Sure Step is designed for Microsoft Dynamics Partners to successfully and reliably complete customer projects on time and on budget. More information: Microsoft Dynamics CRM Sure Step Guide

If you’re an administrator who needs to plan and implement Microsoft Dynamics CRM Online in your organization, Plan and deploy Microsoft Dynamics CRM Online is designed for you. The guide also helps other users to ramp up with Microsoft Dynamics CRM Online.

User training and adoption

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