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Uninstall, change, or repair Email Router

Applies To: Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM Online

To uninstall, change, or repair Microsoft Dynamics CRM Email Router components, select from the following options. Before selecting an option, you must start Programs and Features in Control Panel.

Uninstall. To remove the Email Router follow these steps.

  1. On the Uninstall or change a program page, click Microsoft Dynamics CRM E-mail Router and then click Uninstall/Change. The Microsoft Dynamics CRM E-mail Router Maintenance wizard starts.

  2. Select Uninstall, and then click Uninstall.

  3. After the Email Router components have been uninstalled, click Finish on the Microsoft Dynamics CRM E-mail Router setup completed page.

Change. To add or remove Email Router or Rule Deployment Wizard, follow these steps.

  1. On the Uninstall or change a program page, right-click Microsoft Dynamics CRM E-mail Router and then click Uninstall/Change. The Microsoft Dynamics CRM E-mail Router Maintenance wizard starts.

  2. Select Add/Remove Features and click Next.

  3. On the Select Router Components page, select Microsoft Dynamics CRM E-mail Router Service or Rule Deployment Wizard, or you can select both items.

    noteNote
    Clearing the Microsoft Dynamics CRM E-mail Router Service or Rule Deployment Wizard check box does not cause the application to be uninstalled.

  4. Click Next. Follow the instructions on the screen.

Repair. To reinstall Email Router program files and reconstruct settings, follow these steps.

  1. On the Uninstall or change a program page, click Microsoft Dynamics CRM E-mail Router, and then click Uninstall/Change. The Microsoft Dynamics CRM E-mail Router Maintenance wizard starts.

  2. Select Repair and click Next. Follow the instructions on the screen.

CautionCaution
For on-premises deployment of Microsoft Dynamics CRM, during Microsoft Dynamics CRM Server Setup, the computer where the Email Router is installed is added to the Active Directory PrivUserGroup security group. However, if the Email Router is uninstalled, the computer is not removed from the security group, and therefore has an unnecessary permission. If you uninstall the Email Router and decide not to reinstall it on the same computer, we recommend that you manually remove the computer from the PrivUserGroup security group.

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