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Microsoft Dynamics CRM Server 2011 Known Issues

Dynamics CRM 2011

This section describes Microsoft Dynamics CRM Server 2011 known issues.

In This Topic

An "A failure was encountered while launching the process serving application pool 'CRMAppPool'" message is logged in the Application log

This error message may be recorded when you configure the CRMAppPool application pool for a domain account user that does not have sufficient permission. For information about how to grant sufficient permission, see Change a Microsoft Dynamics CRM service account in this guide.

A "Server Error in '/' Application" error message appears when you try to run a report in a multi-tenant deployment

You may receive this error message when you try to run a report in a multi-tenant deployment on a newly created organization. This can occur when the following conditions are true:

  • You create an organization in addition to the default organization.

  • You specify a computer running Microsoft SQL Server Reporting Services that is different than the Microsoft SQL Server Reporting Services that is specified for the default organization.

You must specify the same computer that is running Microsoft SQL Server Reporting Services for the new organization that you specified for the default organization. Multiple Microsoft SQL Server Reporting Services computers within the same Microsoft Dynamics CRM Server 2011 deployment are not supported. However, running multiple Microsoft SQL Server Reporting Services computers in a network load balancing cluster configuration is supported.

To work around this issue, you must specify and use a single Microsoft SQL Server Reporting Services computer for the deployment.

"Failure: The SQL Server '{0}' is unavailable" error message when you try to create an organization

You may receive this error message when you try to create an organization by using the Deployment Manager.

This issue may occur when you have configured the default security policy by using the Security Configuration Wizard on on the computer where the instance of SQL Server is running that maintains the configuration database.

To work around this issue, turn on network discovery on the computer where the instance of SQL Server is running.

Turn on network discovery

  1. Start Control Panel, and then click Network and Sharing Center.

  2. Click Change advanced sharing settings.

  3. Expand Domain, and in the Network discovery area, click Turn on network discovery.

  4. Click Save Changes.

“External Error – No such object on server” error message when you try to enable a user

You may receive this error when the following conditions are true:

  1. You disable a Microsoft Dynamics CRM user.

  2. You delete the associated Active Directory account for the Microsoft Dynamics CRM user.

  3. You add a new Active Directory account that uses the same name as the original Active Directory account.

  4. You try to enable the Microsoft Dynamics CRM user.

To work around this issue, follow these steps.

Add a Microsoft Dynamics CRM user that was previously deleted from Active Directory

  1. Create an Active Directory user account that will only be used as an interim step to resolve this issue. For example, you can name the Active Directory user account tempuser. For information about how to create a new Active Directory user, see Active Directory Users and Computers Help.

  2. In Microsoft Dynamics CRM, in the Settings area, click Administration, and then click Users to locate and open the User form for the Microsoft Dynamics CRM user that cannot be enabled.

  3. Click Enable. When you receive the error message, click OK to be able to edit the form.

  4. Type the Active Directory user account that is only used to resolve this issue, such as tempuser, press the Tab key, and then click Save.

  5. Click Enable.

  6. Type the Active Directory user account that you were unable to select before, press the Tab key, and then click Save.

Microsoft Dynamics CRM mobile issues when you use AD FS 2.0

The following topics describe issues that may occur when you use Microsoft Dynamics CRM mobile that is configured to use AD FS 2.0.

You cannot sign out of Microsoft Dynamics CRM when you use a mobile device

When you use a mobile device and sign out of Microsoft Dynamics CRM, the sign out screen does not indicate that the sign out has completed. This issue can occur when the following conditions are true:

  • You use a mobile device, such as a Blackberry Curve.

  • The Microsoft Dynamics CRM deployment is configured to use AD FS 2.0 authentication.

For information about how to resolve this issue, see the "Customize Mobile Express for Microsoft Dynamics CRM" topic that is in the Microsoft Dynamics CRM SDK.

Some application pages do not display completely when viewed by mobile users

Some pages, such as the sign-in and sign-out pages presented to external mobile device users through an Internet-facing deployment (IFD), cannot be completely viewed. Additionally, these pages cannot be read by screen reading software.

For information about how to resolve this issue, see the "Customize Mobile Express for Microsoft Dynamics CRM" topic that is in the Microsoft Dynamics CRM SDK.

The computer that is running SQL Server 2008 R2 indicates 100% CPU utilization

This issue occurs because the Ghost Cleanup task uses 100% of the CPU on an idle system in Microsoft SQL Server 2008. To resolve this issue, apply the following update that is most appropriate for you.

Cumulative Update package 1 for SQL Server 2008 R2

Cumulative update package 7 for SQL Server 2008 Service Pack 1

See Also

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