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Microsoft Dynamics CRM 2011 for Outlook software requirements

This section applies to Microsoft Dynamics CRM Online and on-premises versions of Microsoft Dynamics CRM 2011. Microsoft Dynamics CRM for Outlook works the way that you do by providing a seamless combination of Microsoft Dynamics CRM features in the familiar Microsoft Outlook environment. This section lists software and software requirements for Microsoft Dynamics CRM for Outlook and Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access.

Any one of the following operating systems is required:

  • *Windows 8

  • Windows 7 (both 64-bit and 32-bit versions)

  • Windows Vista SP2 (both 64-bit and 32-bit versions)

  • Windows XP Professional SP3

  • Windows XP Tablet SP3

  • Windows XP Professional x64 Edition

  • Windows Server 2008, Windows Server 2008 R2, or Windows Server 2003 when running with Remote Desktop Services (formerly Terminal Services)

ImportantImportant
Windows XP Media Center is not supported for installing and running Microsoft Dynamics CRM for Outlook.

*Requires Microsoft Dynamics CRM 2011 Update Rollup 10 or later update rollup. For known issues with Microsoft Dynamics CRM 2011 Update Rollup 10 running on Windows 8, see Support with Microsoft Dynamics CRM 2011 and Windows 8.

Microsoft Dynamics CRM for Outlook software component prerequisites

The following components must be installed and running on the computer before you run Microsoft Dynamics CRM for Outlook Setup:

Web Browser. A supported web browser.

Microsoft Office . One of the following:

  • *Microsoft Office 2013

  • Microsoft Office 2010

  • 2007 Microsoft Office system SP2

  • Microsoft Office 2003 SP3


    ImportantImportant
    Both the web application and Microsoft Dynamics CRM for Outlook require JavaScript enabled for certain features, such as Activity Feeds, dashboard areas, and the display of certain panes or menus. Although the web application displays error messages when JavaScriptis disabled, Microsoft Dynamics CRM for Outlook does not. To verify if JavaScriptis enabled in Internet Explorer 9, start Internet Explorer, on the Tools menu click Internet options, click the Security tab, click Internet, and then click Custom level. In the Security Settings dialog box under Scripting, Active scripting must be set to Enable.

    The Indexing Service (now known as the Windows Search Service, or WSS) is required by users who will set up and use Microsoft Dynamics CRM for Outlook and its Help file in offline mode.

Microsoft Dynamics CRM . One of the following editions of Microsoft Dynamics CRM must be available so that Microsoft Dynamics CRM for Outlook can connect to it:

  • Microsoft Dynamics CRM (On-Premises Edition)

  • Microsoft Dynamics CRM Online

ImportantImportant
Microsoft Internet Explorer 6 or earlier versions are not supported with an on-premises deployment of Microsoft Dynamics CRM 2011 or Microsoft Dynamics CRM Online.

Internet Explorer 7 is not supported with Microsoft Dynamics CRM Online.

Microsoft Office XP and Microsoft Outlook 2000 versions are not supported for installing and running Microsoft Dynamics CRM for Outlook.

To install and run the 64-bit version of Microsoft Dynamics CRM for Outlook, a 64-bit version of Office 2010 is required.

Before you run the Configuration Wizard to configure Microsoft Dynamics CRM for Outlook, a Microsoft Office Outlook profile must exist for the user. Therefore, Microsoft Outlook must be run at least once to create the user's Microsoft Outlook profile.

Additional Microsoft Dynamics CRM for Outlook software requirements

If the following components are missing, they will be installed by Microsoft Dynamics CRM for Outlook Setup:

noteNote
The following components will be installed with Microsoft Dynamics CRM 2011 Update Rollup 6 or later update rollup.

  • Microsoft SQL Server 2008 Express Edition SP1 or *Microsoft SQL Server 2012 Express Edition

    noteNote
    Installed for Microsoft Dynamics CRM for Outlook with Offline Access only.

    Although, Microsoft SQL Server 2012 Express Edition is supported, it will not be installed during Setup.

  • Microsoft .NET Framework 4

  • Microsoft Windows Installer 4.5.

  • Microsoft Visual C++ Redistributable

  • Microsoft Report Viewer 2010

  • Microsoft Application Error Reporting

  • Windows Identity Framework (WIF)

  • Windows Live ID Sign-in Assistant 6.5

  • Microsoft Online Services Sign-in Assistant

  • Microsoft SQL Server Compact 3.5 Service Pack 2

ImportantImportant
  • *Microsoft Dynamics CRM Update Rollup 6 or later update rollup is required to use Microsoft SQL Server 2012.

  • *At the time of this writing, there are known issues and limitations when you use Microsoft SQL Server 2012 with Microsoft Dynamics CRM 2011 on premises versions. For more information, see Support for Microsoft Dynamics CRM with Microsoft SQL Server 2012.

Running Microsoft Dynamics CRM for Outlook on computers that have multiple versions of Outlook installed

If you run more than one version of Microsoft Office Outlook on your computer, Microsoft Dynamics CRM for Outlook will only run in the latest version of Outlook. This behavior is true even if you were previously running Outlook in the earlier version of Microsoft Office. For example, if you run Outlook in Microsoft Outlook 2010 and then install Microsoft Outlook 2013 keeping Microsoft Outlook 2010, Microsoft Dynamics CRM for Outlook will only run in Microsoft Outlook 2013. If you uninstall Microsoft Outlook 2013, Microsoft Dynamics CRM for Outlook will switch to running in Microsoft Outlook 2010 again.

See Also

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