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Email processing in Microsoft Dynamics CRM

Applies To: Microsoft Dynamics CRM 2013

Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online provide the following email processing features:

  • Microsoft Dynamics CRM for Microsoft Office Outlook can process incoming and outgoing email messages for each user and doesn’t require the Email Router.

  • Server-side synchronization is a feature in Microsoft Dynamics CRM that is used to integrate CRM with Exchange and POP3 or SMTP-based email servers to synchronize email, appointments, contacts, and tasks. Server-side synchronization leverages the asynchronous server role infrastructure in Microsoft Dynamics CRM Server 2013. More information: Server-side synchronization of email, appointments, contacts, and tasks.

  • Email Router is a separate application that provides the most flexibility for email routing and has the following features:

    • An interface that integrates your email system with Microsoft Dynamics CRM, and routes qualified email messages to and from your Microsoft Dynamics CRM organization.

    • Support for Exchange Server or POP3 email systems for incoming messages and SMTP email systems for outgoing messages. For detailed information about the email systems you can use with the Email Router, see Microsoft Dynamics CRM Email Router software requirements.

    • Microsoft Dynamics CRM email messages are sent asynchronously when you use the Email Router.

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