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Overview

Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online provide the following e-mail processing features:

  • Microsoft Dynamics CRM for Microsoft Office Outlook can process incoming and outgoing e-mail messages for each user and does not require the E-mail Router.

  • E-mail Router routes both incoming and outgoing messages.

  • The E-mail Router supports POP3 e-mail systems for incoming messages and SMTP e-mail systems for outgoing messages.

  • Microsoft Dynamics CRM e-mail messages are sent asynchronously when you use the E-mail Router.

This section describes the e-mail system options and configurations.

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