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Operator Learning Roadmap for Operations Manager

Updated: November 1, 2013

Applies To: System Center 2012 - Operations Manager, System Center 2012 R2 Operations Manager, System Center 2012 SP1 - Operations Manager

System Center 2012 – Operations Manager helps organizations monitor their computers, networks, and applications. In many organizations, Operations Manager operators are the first level of monitoring and support and are limited in the possible actions they can take. This level is sometimes called Tier I support or “front-end support” or “help desk.” As the operator, you are the first to be notified when there is an alert, and the first to get the chance to react to an alert as needed.

This learning roadmap is intended for the operator in a Tier I role. If you are new to Operations Manager, this topic can help you identify what you need to learn to understand and use the features available to the Operations Manager operator role. You must understand the prerequisite topics first, because the other topics for Operations Manager build upon them and assume an understanding of them. Afterwards, you can begin learning about Operations Manager by reading the documents in the Level 100, 200, 300, and 400 sections.

We recommend that you read the topics in the order listed.

Prerequisite Information

This section contains links to a variety of topics that contain background information that will help you understand how Operations Manager works.

  • Step 1: Learn about the features that comprise a management group.

    See Key Concepts.

    Your goal is to understand the parts of the management group and the basic process of discovery and monitoring.

  • Step 2: Learn about heartbeats.

    See How Heartbeats Work in Operations Manager.

    Your goal is to understand how Operations Manager monitors its communication channels with agent-managed computers.

Level 100

The following topics contain introductory information that will help you learn to navigate the workspaces in the Operations Manager consoles.

Level 200

The following topics contain intermediate information that will help you get started monitoring.

Level 300

The following documents contain advanced information for users in the Operator role.

  • Step 1: Learn about tasks.

    See Running Tasks in Operations Manager.

    This topic explains how to run tasks associated with a selected object.

    Your goal is to understand how to run a task.

  • Step 2: Learn about creating views.

    See Creating Views in Operations Manager.

    This topic explains how to create views. Operators can create views in My Workspace.

    Your goal is to understand how to create customized views.

  • Step 3: Learn about running diagnostics and recoveries.

    See Diagnostic and Recovery Tasks.

    This topic describes diagnostics and recoveries that can be associated with an alert.

    Your goal is to understand how to run diagnostics and recoveries.

  • Step 4: Learn about maintenance mode.

    See How to Suspend Monitoring Temporarily by Using Maintenance Mode.

    This topic explains maintenance mode.

    Your goal is to understand when and how to use maintenance mode to temporarily stop monitoring a computer.

Feedback

Your feedback is valuable and welcome! Please rate this content using the stars in the upper-right of your browser window, or send your comments and suggestions to Operations Manager Documentation (opsmgrdocs@microsoft.com). The author will review your comments and use them to help improve this documentation. Your e-mail address will not be saved or used for any other purposes.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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