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Troubleshooting the ACT Log Processing Service

Updated: May 31, 2012

Applies To: Windows 7, Windows 8, Windows 8.1, Windows Vista

The following solutions may help you resolve issues that are related to the Application Compatibility Toolkit (ACT) Log Processing Service. For information about how to set up permissions for the service, see ACT LPS Share Permissions.

When you are reviewing log files for ACT, be aware that the log files are in Unicode format.

If you cannot upload files to the ACT Log Processing Service share, you must first verify that the account permissions are set correctly for the share. For more information, see ACT LPS Share Permissions.

If the computers from which you are collecting data and the ACT Log Processing Service share are on different domains, or if the computers are not domain members, you must take additional steps. For the Anonymous group, provide explicit write permissions to the ACT Log Processing Service share. Alternatively, you can provide similar permissions to the Authenticated users group if you do not want to enable anonymous access. For more information, see Everyone Group Does Not Include Anonymous Security Identifier.

If you are collecting data from computers that are running Microsoft® Windows® 2000 and you are uploading your collected data to a different domain, you must also explicitly enable null session access for the ACT Log Processing Service share.

If your organization has configured Windows Firewall on the computer that hosts your ACT Log Processing Service share, log files will not be copied to your share. To work around this issue, you can use one of the following methods:

  • Before you set up the ACT Log Processing Service share, turn off Windows Firewall on the computer that will host the share.

  • Continue to use Windows Firewall, but enable the File Sharing option.

Starting the ACT Log Processing Service requires either a Local System account or a user account. For a user account to start the ACT Log Processing Service and complete the ACT Configuration Wizard, the <domain>\<user> account must have Log on as a service permissions. By default, these permissions are assigned to built-in computer accounts, such as the Local System account.

  1. In Control Panel, double-click Administrative Tools, and then double-click Local Security Policy.

  2. Expand the Local Policies folder, and then click User Rights Assignment.

  3. Double-click the Log on as a service policy.

  4. Verify that your <domain>\<user> account appears. If it does not appear, click Add User or Group.

  5. Add your user account information, click OK, and then click OK again.

If the ACT Log Processing Service does not start and log files are not being processed, the reason may be one of the following:

  • A conflict exists between ACT and the Microsoft® SQL Server® database. If both ACT and the SQL Server database are on the same computer, the ACT Log Processing Service might have started before the SQL Server service.

  • The ACT Log Processing Service does not have the correct permissions to the ACT database. To investigate, see Troubleshooting ACT Database Issues.

  • The account type is incorrect for the account that is running the ACT Log Processing Service. The ACT Log Processing Service account must be an Administrator account.

  1. In Control Panel, double-click Administrative Tools, and then double-click Services.

  2. Right-click ACT Log Processing Service, and then click Restart.

  3. In the event log, verify that no issues occurred when the service restarted.

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