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Microsoft Dynamics CRM 2011 E-mail Router Installing Guide for use with Microsoft Dynamics CRM Online

The Microsoft Dynamics CRM E-mail Router is a software component that creates an interface between Microsoft Dynamics CRM Online and Microsoft Exchange Server 2003, Microsoft Exchange Server 2007, Microsoft Exchange Server 2010, Microsoft Exchange Online, SMTP, or a POP3-compliant e-mail server. After the E-mail Router is installed, it transfers e-mail messages to the Microsoft Dynamics CRM system, and it sends outgoing e-mail messages that users created in the Microsoft Dynamics CRM system.

Microsoft Dynamics CRM Online stores e-mail messages as activity records. These e-mail activity records are stored in the cloud and include both the contents of the e-mail message, such as the text of the message and its subject line, and relevant associations with other Microsoft Dynamics CRM Online records.

For example, when a salesperson replies to a customer about a case, the salesperson creates an e-mail activity record that includes the text of the message, plus information associating the e-mail activity record with the correct case record.

If you would like a version of this document to print, download Microsoft Dynamics CRM 2011 for E-mail Router Installing Guide for use with Microsoft Dynamics CRM Online.

Related Sections

The following Microsoft Dynamics CRM 2011 Implementation Guide topics cover using the Microsoft Dynamics CRM E-mail Router with an on-premises deployment of Microsoft Dynamics CRM 2011 and with Microsoft Dynamics CRM Online.

Planning e-mail integration

Microsoft Dynamics CRM 2011 E-mail Router hardware requirements

Microsoft Dynamics CRM 2011 E-mail Router software requirements

Install E-mail Router and Rule Deployment Wizard

Troubleshooting E-mail Router issues

 
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