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How to Create User Roles

Updated: May 7, 2012

Applies To: System Center 2012 - Service Manager, System Center 2012 SP1 - Service Manager

User roles that are created in this procedure can be associated with catalog groups. By associating users with catalog groups, users will be able to access role-specific request offerings on the Service Manager Self-Service Portal.

ImportantImportant
After you create the Tenant Administrator and Cloud Resources Subscription User roles, you should enter the role names in the general properties settings.

Use this procedure to create the user roles in the System Center 2012 – Service Manager console.

To create user roles

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, click Cloud Services.

  3. In the Cloud Services pane, under Optional Configuration Steps, click Create User Roles for Tenant Administrators and Cloud Resources Subscription Users.

  4. In the Task pane, click Create User Role and select End User. The Create User Role wizard will be displayed.

  5. Perform these steps to complete the Create User Role wizard:

    1. On the Before You Begin page, click Next.

    2. On the General page, type a name and description for this user role, and then click Next. For example, Tenant Administrator.

      ImportantImportant
      User role names are case sensitive.

    3. On the Management Packs page, start to filter the scope of the data that you want to assign access to. Select all of the Service Manager Cloud Services management packs and then click Next.

    4. On the following pages, all the queues, groups, tasks, views, and form templates from the specified management packs are displayed. You can select specific items on these pages to further limit the set of data that access is assigned to.

      ImportantImportant
      The groups and the queues lists are not filtered—all groups and queues from all management packs are listed.

    5. On the Users page, select the users that you want to be available for this user role, click Add, select the users or groups, click OK and then click Next.

    6. Review the Summary page and then click Create.

    7. On the Completion page, click Close.

To add user roles to general properties

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, click Cloud Services.

  3. In the Cloud Services pane, in the Getting Started area, click Configure general properties.

  4. Follow these steps to add user roles:

    1. In the Tenant Administrators User Role box, type the name of the Tenant Administrator user role.

    2. In the Cloud Resources Subscription User Role box, type the name of the Cloud Resources User role.

    3. Click OK.

See Also

Other Resources

How to Create a User Role

 
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