How to Configure Service Request Offerings
Updated: May 7, 2012
Applies To: System Center 2012 - Service Manager, System Center 2012 SP1 - Service Manager
A request offering is a catalog item. Service offerings are logical groups of request offerings. Both service offerings and their request offerings are available to Service Manager Self-Service Portal users, when their status is set to Published and if end users have been assigned a corresponding Service Manager user role. Only users who have been assigned a user role that is associated with a catalog group that contains catalog items can use the Self-Service Portal to access the service catalog.
Use this procedure to group cloud service process pack request offerings under the Private Cloud Infrastructure Services service offering.
To group request offerings
In the Service Manager console, click Administration.
In the Administration pane, click Cloud Services.
In the Cloud Services pane, under Optional Configuration Steps, click Group request offerings under service offering.
Select Private Cloud Infrastructure Services and then click Properties.
On the Request Offering page, click the Add button, add the cloud services request offerings and then click OK.