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Troubleshooting disaster recovery issues

Updated: November 1, 2013

Applies To: System Center 2012 - Data Protection Manager, System Center 2012 R2 Data Protection Manager, System Center 2012 SP1 - Data Protection Manager

The following table provides troubleshooting guidance on DPM disaster recovery issues.

Disaster Recovery Issues


Issue Possible Cause Resolution

Unable to configure protection

This can happen if you had a farm with multiple databases protected by a secondary DPM server earlier and then removed one or more databases but did not setup protection on the secondary server. In this scenario, the removed databases are still added as dependents.

Stop protection and reprotect the farm.

Error ID: 31008 appears because DPM only refreshes protection agents every 30 minutes.

If a protected domain controller or secondary server becomes unavailable, the protection agents are not automatically refreshed in DPM Administration Console.

For disaster recovery scenarios, in DPM Administrator Console you must wait for the scheduled installation list refresh, which is a maximum of 30 minutes.

To manually refresh the protection agents, in the Management task area, click the Agents tab, select the computer, and then in the Actions pane, click Refresh information.

BMR and System State backups inaccessible

If your computer’s localization settings are set to Czech, then the period (.) that DPM adds at the end of directory name where the backups are stored maybe the issue.

Rename the directory without the period (.) at the end.

For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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